Reservation & Booking Policy

B2B Bali DMC DMC (TM) Private Limited , Parent Company to B2B Bali DMC DMC, accessible from https://b2bbalidmc.com/ ,recognizes the importance of data privacy and respect the privacy of our user and visitors on all our platforms (channels).

At B2B Bali DMC one of our main priorities and concern is the right to reserve of our visitors and also of maintaining confidentiality of the information provided by its users as a responsible data controller and data processer. .

ALL INCLUSIONS

1. Welcome Drinks on arrival with refreshments, snacks, chocolates & more at the Resort/s as per resort’s serving choice.
2. Return daytime airport transfers by Speed Boat/Cab/Van (If Mentioned for the required destination)
3. Meal as per meal plan mentioned in Requirements
4. Meet and Greet service on arrival at the airport
5. Porter service throughout your tour from Airport to all resorts.
6. A bottle of drinking water per person per day is placed in the room. Free drinking water at mealtimes served by glass
7. Tea/Coffee making facilities in the room
8. Free WiFi in all rooms. Unlimited Wireless internet access available throughout the resort.
9. Al-a-Carte Dining discount of up to 20% on selected (Main Dining Restaurant) & 15% on Cafe’s. In-room dining of water villas attracts 25% dining discounts from specified restaurants.
10. Land sports; Badminton, Snooker/Billiards, Table Tennis, Dart, Beach Volleyball.
11. Evening Turndown Traditional Balinese Local Dance Shows & /Other Guests Locals Interaction
12. Musical Stargazing Sunset Evening, live music performances, followed by DJ night.
13. Evening Bon-Fire Gathering events followed by dinner (Dinner if included in the meal plan, Al-a-carte otherwise.
14. Complimentary local ripe fruits & vegetables throughout the stay.
15. Complimentary use of Gym & Fitness centre
16. Complimentary Steam, Sauna & ice-bath all days during the stay.
17. Access to Kids’ Club. An array of daily organised activities for children.
18. Engaging group sessions are organised on a weekly and seasonal basis, including sunrise yoga, aqua aerobics.

HONEYMOON INCLUSIONS

1. 1 bottle of sparkling wine/ Alcoholic beverage/ Non-Alcoholic Beverages
2. Warm welcome with garlands & cozy special welcome drinks for couples on arrival.
3. Fruit basket/Chocolates/Cake on the arrival day/departure day.
4. Room turn-around service with towel decoration/petal decorations

IMPORTANT POINTS

1. Food and beverage are for your own consumption; beverages are served one glass at a time, while at the resort’s restaurants or bars.
2. All guests registered in the same room must be on the same meal plan.
3. Alcoholic beverages will not be served to anyone younger than 18 years of age.
4. Management reserves the right, not to serve alcoholic beverages to inebriated guests.
5. There are no refunds or substitutions, and benefits are not transferable to another guest.

PROCEDURES

1. Guests must sign all food and beverage bills..
2. Bills do not include prices and no charges will be posted to your hotel account for the benefits included in your Meal Package.
3. Resort Package benefits may be enjoyed until the time the guest departs the resort before 11:00 Check out timing.
4. Please remember that charges not included in your Meal Package must be paid upon check-out!
5. If you have any questions, please contact Resort Reception orB2B Bali Concierge.

PACKAGE DOES NOT INCLUDE

Food and Beverage served under the meal plan is ONLY for personal consumption All Guests booked under the same room/villa/suite must be on One same plan. Guests booked under the same room/villa/suite are strictly not permitted to have a combination of different meal Plans. The package of meals or any other facility is available immediately after check-in and ends at 11:00 on departure day from the resort. There are no refunds or substitutions and none of the benefits can be transferred to another person and no accumulation of any entitlement if not used, to the next day. All the other inclusions mentioned & added as ‘byB2B Bali’ are on special requests to resorts/complimentary by resort and are not paid. The resort reserves the right to cancel the complimentary request.

Guests are required to sign the bills raised at outlets to acknowledge the consumption, however, guests will not be charged for any item that falls under the meal plan they have paid for (Kindly note that any charges that are not part of the meal plan, should be paid directly to resort prior to check-out). The guest will have to settle the amount at check-out. Use of Services for Wellness Village treatments or Spa, Wellness Café, Dining & Juice Bar, Diving and Water sports not listed above in inclusions are directly payable at resort. Beverages from In-Villa Dining, Destination Dining, Mini Bar items not listed above. Food from other resorts’ restaurants, In Villa Dining, gift shops, minibar items and excursions not listed above. To qualify for the Honeymooner, a minimum of 3 Nights stay is required (to be specified at the time of booking - a copy of marriage certificate/registration dated less than 12 months to be presented at the time of booking). The rejection of this document may lead to cancellation of honeymoon offers.

Return Airport Transfers are during Daytime and combined as Scheduled - No Other Than That. Seaplane Airfare or tickets or speedboat not included other than offered by the resort on chargeable basis to be paid directly at the resort. Early check-in, Smoking Rooms, Non Smoking Rooms, Views, Floors, King, Twin, Adjoining and/or interconnecting rooms are strictly subject to availability upon arrival and at the discretion of the Hotel/Resort. We try our best to accommodate your request but the same cannot be guaranteed prior. The complimentary inclusions of dining are reservations made byB2B Bali at the resorts/dining cafe etc. These are Al-a-carte reservations which have to be intimidated prior to the Cafe’s, resorts, dining hospitality companies and are not Paid byB2B Bali. All the discounts, complimentary dishes are offered directly by them and the payments have to be made to them directly. Increase in the airfare of additional international flight booked, seaplane, speedboat/jetty, cruise, boat, cab, or any mode of transportation, any category of room of resort or hotel, will be borne by the customer directly. The validity of passport should be minimum 6 months from intended date of return The Complimentary offers like Bon-Fire, Water Sports, Diving, Spa-Credits, Honeymoon inclusions are offered by the resorts directly and can be terminated by them at any instance without notifyingB2B Bali. The discounts mentioned in inclusions are offered directly by the resort and reserve the right to cancel anytime. Therefore All dining, Al-a-carte and in-room dining bills & consumptions must be paid at reception before checkout. The USD conversion rate would be considered as prevailing as of that day when the final payment is made as per our card rate with ROE + 1.20 Re. (Take Exchange Rate for Xe Exchange Portal).

TERMS & CONDITIONS

Cancellation Policy is applicable / effective from the date of booking. B2B Bali will not be responsible for any grounded/cancelled/delayed flights. Any cancellation requests for flights will have to be placed with the airlines. According to our contracts with the resorts, Sharing of internal communication documents of any form, mail, account, remittance, personal ID’s, executive’s contact information, are banned for sharing with our agents/customers. On cancelling flights marked as “Non-Refundable” on the final travel vouchers, customers will be eligible for a zero refund. For Flights marked as “Refundable” on the final travel vouchers, customers will receive a refund as per the details mentioned under the “Cancellation Policy” section of the product and also in the final itinerary shared over the email. In case of Additional flights booked and mentioned in the package directly byB2B Bali it is not liable to refund a customer who is not allowed to board the flight because of invalid passports (validity expired, damaged passports). In case of Additional flights booked and mentioned in the package directly byB2B Bali. Customers are expected to reach the airport ahead of their boarding time (at least 2 hours prior to boarding time).B2B Bali is not responsible to refund customers (for cases wherein airport transfers are not planned by us) who miss their flights owing to delayed arrival at the airport. In case of Additional flights booked and mentioned in the package directly byB2B Bali. For cases wherein airport transfers are planned byB2B Bali, flight cancellations due to delayed transfers owing to unforeseen circumstances specific to a region will not be borne byB2B Bali.

In case of Additional flights booked and mentioned in the package directly byB2B Bali. Details about baggage limitations (cabin and check-in) will be furnished as part of the final travel vouchers. Additional costs owing to breached baggage limits will have to be paid by the customer The speedboat/seaplane transfers are carried out directly by resort, OTA booking agency, Bali DMC, local service provider in Bali on chargeable basis and are not paid byB2B Bali. The cancellation of the transportation due to any circumstances & including weather, tide will not be borne byB2B Bali’ as it does not take further responsibility of transportation. Therefore the airfare/ferry charge whether increased fare or not for speedboat/seaplane will be borne by the traveller. In case of Additional flights booked and mentioned in the package directly byB2B Bali. Certain flight carriers (LCC like Ryanair, Vueling, Voltea etc.) have a mandatory web check-in policy. Failure to comply with this could result in an additional cost to be paid at the airport.B2B Bali is not liable to refund customers in such circumstances.

In case of Additional flights booked and mentioned in the package directly byB2B Bali.B2B Bali will set meal preferences for customers with airline carriers upon request. However,B2B Bali has no control over the availability and quality of meals served on the flight. This will be controlled completely by the airline. On cancelling hotels which have been marked as “Non-Refundable” on the final travel vouchers, the customer will be eligible for a zero refund. For hotels which have been marked as “Refundable” on the final travel vouchers, refunds and their timelines will be applicable as mentioned under the “Cancellation Policy & Refund Policy” section of the product and in the final itinerary shared over email or any other social media. WhileB2B Bali strives to provide the best hotels with world-class amenities, we cannot be held responsible for factors such as hotel staff behaviour, cleanliness and quality of accommodation. Additional costs owing to on-trip room upgrades and additional amenities will be borne by the customer.B2B Bali does booking only for resorts in Bali and not for the transfers provided by them. The Services of Transfers are provided by the resorts itself and are on chargeable basis.All hotels changed on-trip (Hotels booked per itinerary cancelled and new hotels booked) will entail a 100% cancellation fee.

In case of Booking done through any promoter, agent,B2B Bali Business Executive, the social media chat (whatsapp etc) is invalid until received on mail.B2B Bali does not authorise any commitments made until on record in the official mail of the company that is ‘reservations@b2bbali.in’. Entertaining early check-in or late check-out requests is solely based on the discretion of the hotel.B2B Bali will not be able to process cancellation requests owing to non-availability of these requests. On cancelling activities marked as “Non-Refundable” on the final travel vouchers, the customer will be eligible for a zero refund. For activities, which have been marked as “Refundable” on the final travel vouchers, refunds and their timelines will be applicable as mentioned under the “Cancellation Policy” section & in the final itinerary shared over email. The complimentary inclusions of the resort are dynamic & keep on changing with the change of weather, climate, calamity or exchange of other offers provided including the discounts in tariff. All the complimentary inclusions in the package mentioned and the one termed under the inclusions section are services & goods provided by the resorts andB2B Bali does not undertake a guarantee for the same. For all transfers, if missed refunds according to policy and their timelines will be applicable as mentioned under the “Cancellation Policy & Refund Policy” section of the product and in the final itinerary shared over email.

To qualify for the Honeymoon Inclusions as Honeymooner, a minimum of 3 Nights stay is required (to be specified at the time of booking - a copy of marriage certificate/registration dated less than 12 months to be presented at booking time). The marriage registration certificate is the only authorised document to avail the same. The rejection of this document may lead to cancellation of honeymoon offers. All the cruise activities, including sunset/sunrise cruise, dolphin cruise, local island visit, sandbank tour, and all others mentioned in the inclusions, complimentary section, honeymoon section are subject to weather, sea tides & other facts. Therefore the resort has the right for the denial of the activity &B2B Bali does not take responsibility for the same. The refund or reimbursement in case will be subject to resort approval. All the City Tours/Island Tours/Transfers/Pickup & Drop services via shared/private cab/van/ferry/longtailboat/speedboat are non-transferable. The tours missed/cancelled cannot be scheduled for any other day/night throughout the travel timeline of days & nights in the package purchased. All the City Tours/Island Tours/Transfers/Pickup & Drop services via shared/private cab/van/ferry/longtailboat/speedboat Mentioned are strictly followed within a timeline. DMC is not responsible for any tour missed, skipped or cancelled by the tour operators/supplier. Also due to any calamity / time/climate/weather or any other reason the tour can be minimized to lesser destinations/excursions than mentioned, without prior information. Tickets once purchased for Domestic/International transfers via flight/ferry/bus/cab/van/ferry/longtailboat/speedboat is non-refundable, non transferable and cannot be used again during the duration of entire stay.

RESERVATION POLICY

The Total Booking amount Payable constitute of B.AMT(Booking Advance Amount) + Resort Fare (Advance/Full) + Supplement Inclusions/Services + TAC (travel agent commission) + (TSC) Travel Service/Convenience Fee (2500++ Per Pax) + TCS + Green/City Tax + GST + Remittance Charges. B2B Bali reserves the right to charge TSC (Travel Service Charges) even in case of 100% cancellation as services of booking & cancellation are provided. Payment While Booking Confirmation - B.AMT (Booking Amount 15-20% of the Tour Amount Flights Exclusive) + 50% of Total Package Cost Next within 02 Days. Payment within next 10 Days Should be - 100% of Total Package Cost to avoid automatic cancellation or release of booking through the system. The constituent fee & charges mentioned above of Total Booking amount are valid only if mentioned in the Tax Invoice or Booking Voucher. Any amendment or Rescheduling of travel date is subject to room availability and at the discretion of the resort's policy. Additional charges will apply. DMC (B2B Bali) amendment or rescheduling charges will be calculated as (service cost) Rs.5000/- + GST + Fare (Fare of the product, activity, stay, dining, experience being booked) per person/per change/per night.

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Contact

Should you have any inquiries or doubts regarding our Privacy Policy or applied procedures feel free to contact us via the following e-mail: info@b2bbalidmc.com .