Reservation & Booking Policy

B2B Bali DMC (TM) Private Limited , Parent Company to B2B Bali DMC, accessible from https://b2bbalidmc.com/ ,recognizes the importance of data privacy and respect the privacy of our user and visitors on all our platforms (channels).

At B2B Bali DMC one of our main priorities and concern is the right to reserve of our visitors and also of maintaining confidentiality of the information provided by its users as a responsible data controller and data processer. .

ALL INCLUSIONS

• Meet and Greet service on arrival with traditional garland welcome at the airport.
• DMC representative assistance for Immigration, E-Visa, and other declarations & documentations at Imigrasi.
• Porter service throughout your tour from airport to all resorts & stays.
• Return daytime airport transfers by Speed Boat/Cab/Van on Private or SIC Group Basis (if mentioned for the destination/property).
• Complimentary E-Sim on arrival at airport or en route tour for 1 person, valid for the duration of the trip.
• Welcome drinks on arrival at resort with refreshments, snacks, chocolates & more (as per resort’s serving choice).
• Meals as per the meal plan mentioned in requirements or on resort/villa/hotel voucher shared via B2B Bali DMC dashboard or registered email.
• One bottle of packaged drinking water per person per day or regular water in room provided by the stay partner.
• Free drinking water served by glass during mealtimes.
• Tea/Coffee making facilities in the room provided by the stay partner.
• Unlimited wireless internet access available throughout the resort.
• A-la-Carte Dining discounts:
  • Up to 20% at main dining restaurant.
  • 15% at cafes.
  • 25% for in-room dining of villas & resort rooms from specified restaurants.
• Complimentary local ripe fruits & vegetables throughout the stay.
• Complimentary equipment & courts for land sports: Badminton, Snooker/Billiards, Table Tennis, Dart, Beach Volleyball.
• Complimentary access to evening Turndown Traditional Balinese Dance Shows / Guest-Local Interaction at resort property.
• Complimentary Stargazing Sunset Evening & property walkthrough tour.
• Complimentary access to evening Bonfire musical performance & DJ night events (Dinner included if in meal plan, A-la-Carte otherwise).
• Complimentary use of Gym & Fitness Centre with engaging group sessions (weekly/seasonal): sunrise yoga, aqua aerobics.
• Complimentary Steam, Sauna & Ice-bath access daily during the stay.

HONEYMOON INCLUSIONS

• 1 bottle of sparkling wine / Alcoholic beverage / Non-Alcoholic beverage.
• Warm welcome with garlands & special welcome drinks for couples on arrival.
• Fruit basket, chocolates, or cake on the arrival day (or day of choice).
• Room turn-around & decoration service with towel swan or petal decorations on request.
  (Upgraded decoration package available at a discounted rate with prior request)
• Complimentary floating breakfast once per stay
  (Applicable only for staycations in private pool villas)

(Please note* : The marriage registration certificate as proof of married couple is the only authorised document to avail the complimentary honeymoon inclusions & services.)

IMPORTANT POINTS

• Food and beverages are for personal consumption only; beverages are served one glass at a time at the resort’s restaurants or bars.
• All guests registered in the same room must be on the same meal plan.
• Alcoholic beverages will not be served to guests under 18 years of age.
• Management reserves the right to refuse serving alcohol to inebriated guests.
• No refunds or substitutions are allowed. Honeymoon offers and benefits are non-transferable to other guests.

PROCEDURES

• If the flight is booked through B2B Bali DMC flight partner, guests must complete web check-in on T-1 day (24 hours prior to travel) to download their boarding pass.
  (Selection of meals, seats & other ancillaries opens on T-1 day for group fare flights & FITs.)
• Guests must hold a valid e-visa/visa at the time of arrival at Bali airport immigration.
• The on-ground Journi team will connect with travelers prior to the immigration process to ensure smooth transit while obtaining an e-visa from immigration.
• Journi Captain (English/Chinese/French speaking driver cum guide) will meet & greet at the Banana Bali counter at the airport.
• The captain will also assist with the E-Sim process.
• Standard check-in time at resorts is 14:00–23:00 (as per B2B Bali DMC contracts with partner properties, mentioned on the booking voucher).
  (Early check-in is subject to availability and additional charges; resorts may deny early check-in.)
• Bills do not include prices and no charges will be posted to your hotel account for benefits included in your meal package.
• Guests must sign all food and beverage bills and keep a copy.
• Resort package benefits may be enjoyed until guest departure (check-out time is before 11:00 AM).
• Charges not included in the meal package must be settled upon check-out.
  (For payment queries, contact resort reception or B2B Bali Virtual Concierge/Journi Hotline before making payments.)
• The Journi on-ground team will provide timeline updates for next tours/activities 24–48 hours prior.
  (Driver details will be shared one hour before pickup, and the driver will contact the traveler beforehand.)
• The Journi on-ground team is available 24/7 via the WhatsApp group created for your trip and on our support app.

PACKAGE DOES NOT INCLUDE

• Food and Beverage served under the meal plan is ONLY for personal consumption. All guests booked under the same room/villa/suite must be on one same plan to avail the service.
• Guests booked under the same room/villa/suite are strictly not permitted to have a combination of different meal plans.
• The package of meals or any other facility is available immediately after check-in and ends at 11:00 AM on departure day from the resort.
• No refunds, substitutions, or transfers of benefits are allowed. Unused entitlements cannot be carried forward to the next day.
• All other inclusions mentioned by B2B Bali are on special request to resorts/complimentary by resort and are not paid. Resorts reserve the right to cancel such complimentary requests.
• Guests must sign bills at outlets to acknowledge consumption. Items included under the paid meal plan will not be charged.
  (Any items outside the meal plan must be paid directly at the resort during check-out.)
• Services for Wellness Village treatments, Spa, Wellness Café, Dining & Juice Bar, Diving, and Water Sports not listed in inclusions are payable directly at the resort.
• Beverages from room dining, minibar items, food from other resorts, in-villa dining, gift shops, and excursions not listed in inclusions are payable by the guest.
• To qualify for honeymoon offers, a minimum 4-night stay is required. A copy of a marriage certificate/registration dated less than 3 months must be presented at booking.
  (Rejection of this document may lead to cancellation of honeymoon offers.)
• Ferry tickets once issued/purchased/invoiced are non-refundable, non-changeable, and non-transferable. No date change is allowed.
• On-Journi Captain once assigned/purchased/invoiced is non-refundable, non-changeable, and non-transferable. No date change is allowed.
• Return airport transfers via seaplane/cab/ferry/boat are scheduled daytime combined transfers only. Other modes or timings are payable directly to the resort/vendor.
• Early check-in, room types (smoking/non-smoking, views, floors, king/twin, adjoining/interconnecting) are subject to availability and at the discretion of the resort upon arrival. Requests cannot be guaranteed in advance.
• Complimentary dining inclusions are add-on a-la-carte reservations made by B2B Bali at partner outlets. Discounts/complimentary dishes are offered directly by service providers and payments must be made directly to them.
• Any increase in airfare, seaplane, speedboat, cruise, boat, cab, or upgraded room category will be borne by the customer directly.
• Retribution fees at Bali harbours & offbeat districts are to be paid by guests directly.
  (These are unofficial local authority fees, not government or immigration taxes.)
• Passports must have a minimum validity of 6 months from the return date. Failure to meet this requirement will result in a No-Show. Refunds will follow the resort’s cancellation/refund policy.
• Complimentary offers (Bonfire, Water Sports, Diving, Spa Credits, Honeymoon inclusions) are provided directly by resorts and may be withdrawn without prior notice.
• Discounts mentioned in inclusions are offered directly by resorts on their sales plan & website. Resorts reserve the right to cancel at any time.
  (All dining, a-la-carte, in-room dining bills & consumptions must be settled at reception before checkout.)
• USD conversion rates are based on the prevailing rate of the day of final payment as per our card rate with ROE + 1.50 Re (reference: Xe.com exchange portal).

RESERVATION POLICY

• Booking Process: The booking is completed in 3 stages with 3 payment splits:
  • Stage 1 — Booking Amount (B.AMT): INR 10,000 (or 15–20% of the tour amount) to hold package price, property rooms, flight seats, ferry tickets & activity admission passes.
  • Stage 2 — Booking Advance (B.ADV): Partial payment for stay partner & flight reservation, due within 3–4 days or once group/FIT tickets are issued as per due date from partners.
  • Stage 3 — Final Payment (B.FIN): Balance payment due 4 days prior to Date of Travel (DOT).
    (B2B Bali DMC may request early payment in case of limited resort/hotel/villa inventory or under cancellation conditions.)
• Total Booking Amount: B.AMT + B.ADV + B.FIN + Resort Fare + Supplementary Inclusions/Services + TAC (Travel Agent Commission) + TSC (Travel Service/Convenience Fee: INR 2500++ per pax) + TCS (if applicable) + Green/City Tax + GST (18% on TSC) + Remittance Fee (INR 2500 per transaction) + Transaction Charges (2.8%–3.4% per transaction depending on payment mode).
• Mandatory documents required at booking:
  • Passport copy of all travelers
  • Lead guest’s PAN card
  • Passport-size photos for e-visa
  • Flight tickets (if self-booked)
• Mandatory documents required before travel:
  • Valid e-visa
  • Valid physical passport
  • Hotel vouchers
  • Flight boarding pass
  • Travel package payment invoice & service vouchers

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Contact

Should you have any inquiries or doubts regarding our Privacy Policy or applied procedures feel free to contact us via the following e-mail: info@b2bbalidmc.com .