Pricing & Payment Policy

This Pricing & Payment Policy governs and regulates all aspects of pricing, quotation validity, payment obligations, and financial terms applicable to all bookings, quotations, and service arrangements facilitated by the Company under B2B Bali DMC™. It establishes the commercial framework under which all rates are issued, accepted, confirmed, and settled between the Company and its customers/agents.

Introduction

This policy is applicable to all quotations, proposals, bookings, and travel-related services including but not limited to hotel and resort bookings, flights, transfers, excursions, tours, and any ancillary services arranged or facilitated by the Company. It shall apply uniformly to all customers, travel agents, sub-agents, corporate clients, and intermediaries engaging with the Company, irrespective of booking channel, mode of communication, or point of sale.

All pricing provided by the Company is based on prevailing supplier rates, availability, taxes, exchange rates, and operational costs at the time of quotation and is subject to change without prior notice unless expressly confirmed in writing within the defined validity period. The policy ensures transparency while allowing necessary flexibility in response to dynamic supplier-driven pricing conditions.

This policy becomes applicable from the moment a quotation is issued or a booking request is initiated and shall remain in force until full and final settlement of all dues related to the respective transaction. In case of any inconsistency between this policy and supplier-specific terms, the stricter financial obligation or the interpretation most favorable to the Company’s financial protection shall prevail to the extent permitted by applicable law.

By proceeding with any booking, quotation acceptance, or payment, the customer/agent acknowledges, understands, and agrees that this Pricing & Payment Policy forms an integral and binding part of the contractual arrangement governing all financial dealings with the Company.

2. Definitions

For the purposes of this Privacy Policy, the following definitions shall apply:

“Company” refers to the entity operating under B2B Bali DMC™, including its affiliates, subsidiaries, partners, employees, authorized representatives, and agents engaged in facilitating travel-related services and bookings.

“Customer/Agent” refers to any individual, travel agent, sub-agent, corporate client, group, or intermediary who directly or indirectly engages with the Company for the purpose of booking, purchasing, or facilitating travel and related services.

“Services” means all travel-related offerings facilitated by the Company, including but not limited to hotel and resort bookings, flight arrangements, transfers, tours, excursions, packages, ancillary services, and any related operational or logistical support.

“Personal Data” refers to any information relating to an identified or identifiable individual, including but not limited to name, contact details, passport information, travel details, payment information, identification documents, and any other data provided for booking or service facilitation purposes.

“Booking” means any confirmed, provisional, or requested reservation for travel-related services made through or facilitated by the Company, whether accepted directly or pending supplier confirmation.

“Supplier/Service Provider” refers to any third-party entity including resorts, hotels, airlines, transport operators, destination management companies, activity providers, or any other external service partner engaged in delivering services booked through the Company.

“Processing” means any operation performed on Personal Data, including collection, storage, usage, sharing, transmission, modification, or deletion, whether automated or manual.

“Third Parties” refers to any external entities not directly owned or controlled by the Company, including suppliers, payment gateways, insurance providers, and operational partners involved in fulfilling bookings or services.

“Consent” means the explicit or implied permission provided by the Customer/Agent for the Company to collect, use, share, and process Personal Data as required for service execution, legal compliance, or operational requirements.

“Refund” means any amount returned to the Customer/Agent, subject to supplier recovery, cancellation terms, deductions, and applicable operational charges as governed under the Company’s refund and settlement policies.

“Website/Platform” refers to any digital interface, communication channel, or booking platform operated or used by the Company for the purpose of providing services, quotations, or customer interaction.

Customer ID: Unique identifier generated automatically upon query confirmation.

Booking ID: Unique reference linked to Customer ID upon registration and confirmation.

B.AMT: Booking Amount (initial confirmation payment).

B.ADV: Booking Advance Payment.

F.PAY / B.FIN: Final Payment for booking closure.

TSC: Travel Service/Convenience Charges.

TAC: Travel Agent Commission.

AOS: Additional On-ground Services.

DOB: Date of Booking.

DOT: Date of Travel.

T-X: Final payment cut-off timeline before DOT.

3. Nature of Pricing (Non-Binding Display)

All prices displayed on the Platform for hotels, flights, transfers, ferries, experiences, activities, and packages are purely indicative and non-binding.

All prices displayed or quoted are indicative, dynamic, and subject to change until booking confirmation and receipt of applicable payments.

Pricing is not a binding contractual obligation until fully confirmed under Booking ID with validated supplier availability.

No price shall be deemed final, guaranteed, or enforceable unless and until 

• Full or required payment is received, and

• A valid final confirmation (voucher/ticket) (FCV) is issued on T-1.

The Platform does not guarantee price accuracy at any stage prior to confirmation.

4. Dynamic & Volatile Pricing

Prices are determined by real-time supplier feeds, inventory systems, demand fluctuations, and external market conditions.

Prices may change:

• Without notice

• Multiple times within minutes

• Between search, selection, and payment stages

The User expressly agrees that price volatility is inherent to travel services and waives any claim arising from such fluctuations.

All pricing offered, quoted, displayed, or confirmed by the Company under B2B Bali DMC™ is strictly dynamic, fluctuating, and non-fixed in nature, and shall remain subject to continuous variation without prior notice.

The Customer/Agent expressly acknowledges and agrees that pricing may increase or decrease at any stage of the booking lifecycle, including but not limited to:

• During initial quotation or proposal stage

• During booking confirmation or inventory blocking

• During partial or full payment processing

• While awaiting Customer/Traveller confirmation or response

• During bank verification or clearance cycles

• During payment gateway authorization or settlement delays

• During internal accounts reconciliation or system updates

• During supplier confirmation or revalidation of rates

Such fluctuations are inherent to travel-based services and arise due to real-time changes in supplier tariffs, currency fluctuations, inventory availability, tax revisions, operational adjustments, and third-party system dependencies.

Price Increase Clause

Any upward revision in pricing occurring at any stage prior to full settlement and final confirmation shall be automatically binding on the Customer/Agent, and the differential amount shall be payable in full without dispute, deduction, or set-off. The Company shall not be obligated to absorb or subsidize any such increase under any circumstances.

Price Decrease Clause

Any downward revision, discount, or reduction in pricing arising after quotation, confirmation initiation, or payment processing shall be strictly non-refundable, non-adjustable, and non-rebatable. The Customer/Agent shall not be entitled to claim, demand, or adjust any benefit arising from such reduction against previously paid or outstanding amounts.

Final Position

The Customer/Agent acknowledges that pricing is not fixed until complete financial settlement and supplier confirmation is concluded, and irrevocably waives any right to dispute or challenge price variations arising from the dynamic nature of the booking process.

The Company shall bear no liability whatsoever for pricing volatility, timing differences, system delays, or external confirmation dependencies affecting the final payable amount.

5. Third-Party Supplier Dependency

All services are fulfilled by independent third-party suppliers. The Platform:

• Does not control pricing, availability, or revisions

• Does not guarantee inventory or fare locking

• Shall not be liable for any increase, withdrawal, or modification of prices by suppliers

Any dispute regarding pricing shall be solely between the User and the supplier.

All services, arrangements, bookings, and travel-related components facilitated by the Company under B2B Bali DMC™ are entirely dependent upon third-party suppliers including, but not limited to, hotels, resorts, airlines, ferry operators, transport providers, destination management companies (DMCs), activity providers, visa processors, and other ancillary service providers (“Suppliers”).

The Customer/Agent expressly acknowledges that the Company acts strictly as an intermediary facilitator and booking coordinator, and does not own, control, operate, or manage any Supplier infrastructure, inventory, pricing systems, or service execution mechanisms.

All confirmations, allocations, availability status, operational execution, pricing validity, cancellations, modifications, delays, or refusals are solely governed by the respective Supplier’s internal policies, operational capacity, and real-time decision-making authority.

The Company shall not be held responsible or liable for any of the following arising from Supplier actions or omissions:

• Non-availability or overbooking of services

• Sudden price changes or fare revisions

• Service delays, disruptions, or cancellations

• Denial of service or operational refusal

• Quality variations or service deficiencies

• Policy changes imposed by Suppliers without prior notice

• Insolvency, shutdown, or force majeure events affecting Suppliers

The Customer/Agent further agrees that all bookings are subject to Supplier acceptance and final confirmation, and until such confirmation is received, no service shall be deemed guaranteed or irrevocably secured.

In the event a Supplier fails to honor, modifies, or cancels any confirmed or pending booking, the Company shall only act as a communication facilitator for resolution or refund processing, strictly subject to recovery from the Supplier. The Company shall bear no financial, legal, or compensatory liability for such failures.

By proceeding with any booking, the Customer/Agent irrevocably accepts that all services are Supplier-dependent and assumes all associated risks arising from third-party involvement.

6. Absolute Right to Modify Pricing

The Platform reserves the unrestricted and unilateral right to:

• Modify pricing structures

• Introduce or revise fees

• Change currency conversion mechanisms

Such changes shall be effective immediately without prior notice, and continued use of the Platform constitutes binding acceptance.

The Company under B2B Bali DMC™ reserves the absolute, unilateral, and unrestricted right to amend, revise, update, increase, or modify any pricing, quotation, fare component, surcharge, or package cost at any stage of the booking lifecycle without any obligation of prior notice, prior intimation, or post-notification to the Customer/Agent.

The Customer/Agent expressly acknowledges and agrees that pricing is dynamic in nature and may be altered at the sole discretion of the Company due to, but not limited to, changes in supplier tariffs, inventory fluctuations, currency exchange variations, tax or levy revisions, operational adjustments, system updates, or commercial re-evaluation.

Such modifications may occur at any point including but not limited to:

• Pre-booking quotation stage

• Booking confirmation stage

• Payment processing stage

• Pending payment or delayed payment stage

• Supplier confirmation stage

• Bank clearance or settlement stage

• Payment gateway authorization or reconciliation stage

• Internal accounting validation stage

Any revised pricing determined by the Company shall be deemed final, binding, and automatically applicable to the relevant Booking ID without requirement of consent, acceptance, or acknowledgment from the Customer/Agent.

The Customer/Agent further agrees that:

• No prior notice of price change is mandatory or required

• The Company is under no obligation to justify or explain any modification

• Failure to accept revised pricing shall be treated as voluntary cancellation initiated by the Customer/Agent

• Any price increase shall be fully payable by the Customer/Agent

• Any price reduction, discount, or downward revision shall not entitle the Customer/Agent to refund, adjustment, credit, or set-off against previously paid amounts

The Customer/Agent irrevocably waives any right to dispute, challenge, or contest any pricing modification exercised under this clause.

All such modifications shall be deemed an essential part of the commercial agreement and shall override any prior quotation, communication, or representation, whether written or verbal.

7. Mispricing, Technical Errors & System Failures

In the event of:

• Typographical errors

• System or API failures

• Incorrect supplier feeds

• Pricing anomalies (including abnormally low/high fares)

The Platform reserves the absolute and unilateral right to:

• Cancel the booking

• Revise the price

• Refuse service

This applies even after confirmation and payment.

The User’s sole remedy shall be a refund of the amount paid, without interest, compensation, or damages.

The Customer/Agent acknowledges and agrees that all pricing, quotations, availability displays, booking confirmations, payment links, and system-generated outputs under B2B Bali DMC™ are dependent on automated systems, supplier integrations, third-party APIs, and real-time data feeds, which may be subject to technical, operational, or human error.

In the event of any mispricing, incorrect quotation, system glitch, software malfunction, integration error, manual input error, duplication error, currency miscalculation, or any other technical or operational failure (“Error Event”), the Company reserves the absolute right, at its sole discretion, to:

• Cancel the booking in full or in part without liability

• Requote and revise pricing to the correct applicable rate

• Modify or reissue the Booking ID with updated terms

• Suspend confirmation until system rectification is completed

• Recover any losses arising due to erroneous pricing or execution

The Customer/Agent expressly agrees that any booking confirmed, processed, or partially paid under an Error Event shall not constitute a binding or enforceable contract at the incorrect rate, and the Company shall not be obligated to honor such erroneous pricing under any circumstances.

Where payment has already been received against an erroneous booking, the Company reserves the right to:

• Refund the amount after necessary deductions (if applicable), or

• Adjust the amount against revised booking value, or

• Hold the booking pending correction and supplier reconfirmation

The Company shall not be liable for any loss, inconvenience, denial of service, alternate arrangement costs, or consequential damages arising from correction, cancellation, or rectification of such errors.

The Customer/Agent irrevocably waives any right to enforce or claim entitlement to incorrect pricing arising from technical failures or system-generated anomalies, and acknowledges that all such corrections are essential for operational integrity, supplier compliance, and financial accuracy of the Company’s booking ecosystem.

8. Taxes, Surcharges & Hidden Variables

All prices are subject to additional charges, including but not limited to:

• GST, TCS, or international taxes

• Supplier surcharges (fuel, peak season, demand surge)

• Payment gateway and transaction fees

• Currency conversion charges

Such charges may be applied at booking stage or post-booking (if imposed by suppliers or authorities) and shall be fully payable by the User without objection.

All pricing, quotations, and package costs provided by the Company under B2B Bali DMC™ are exclusive of applicable governmental, regulatory, supplier-imposed, or operational taxes, levies, surcharges, and ancillary charges unless expressly stated otherwise in writing at the time of final confirmation.

The Customer/Agent expressly acknowledges and agrees that additional charges may arise at any stage due to factors beyond the Company’s control, including but not limited to:

• Government taxes, GST, VAT, tourism levies, and environmental/green taxes

• Resort taxes, city taxes, service fees, and occupancy charges

• Airline or transport surcharges including fuel surcharge, terminal fees, or baggage fees

• Supplier-imposed fees or mandatory add-ons introduced post-quotation

• Port, ferry, immigration, or local authority charges

• Operational or handling fees imposed by third-party service providers

• Any retrospective or newly introduced statutory or regulatory charges

Such charges, whether known at the time of quotation or imposed subsequently, shall be deemed payable in full by the Customer/Agent without dispute, deduction, or offset, and shall be added to the final payable amount under the respective Booking ID.

The Company shall not be responsible for identifying, absorbing, or forecasting any such taxes or surcharges that are:

• Introduced after issuance of quotation

• Revised by authorities or suppliers without notice

• Regionally applicable or dynamically imposed

• Dependent on passenger nationality, routing, or stay duration

The Customer/Agent further agrees that any so-called “hidden” or “unforeseen” charges arising from third-party suppliers or regulatory bodies shall not constitute a breach of contract, pricing misrepresentation, or liability on the part of the Company.

All such variables are inherent to international travel operations, and the final payable amount shall always reflect the cumulative impact of all applicable taxes, surcharges, and statutory obligations at the time of service execution and supplier settlement.

9. Currency Conversion & Forex Risk (USD-Based Pricing)

1. Services priced in foreign currencies (including USD) are converted into INR at the prevailing Rate of Exchange (ROE) at the time of payment, processing, or settlement.

2. Exchange rates may vary due to:

   • Market fluctuations

   • Payment gateway rates

   • Banking channels and forex markups

3. The User agrees that:

   • All forex risks are fully borne by the User

   • Final charged amount may differ from displayed estimates

   • No dispute or claim shall arise due to currency fluctuations

All pricing under B2B Bali DMC™ for international services is primarily denominated and structured in United States Dollars (USD) or other supplier-specified foreign currencies, and may be converted into INR or any other local currency solely for payment convenience purposes.

The Customer/Agent expressly acknowledges that all transactions involving cross-border payments are subject to currency conversion risk, foreign exchange volatility, and bank-determined exchange rates, which may fluctuate at any time without prior notice.

Accordingly, the Customer/Agent agrees that:

1. Exchange Rate Fluctuation Risk

Any variation in exchange rates occurring between the time of:

• Quotation issuance

• Booking confirmation

• Payment initiation

• Payment processing

• Bank settlement

• Supplier remittance

Shall be entirely borne by the Customer/Agent. The Company shall not be liable for any gain or loss arising due to such fluctuations.

2. Conversion Rate Applicability

The applicable exchange rate shall be determined by:

• Payment gateway conversion rate, and/or

• Issuing bank rate, and/or

• Card network rate (Visa/Mastercard/Amex), and/or

• Internal settlement conversion logic

Such rate may differ from market or reference exchange rates and shall be final and binding.

3. No Liability for Forex Loss or Gain

The Company shall not be responsible for:

• Any additional cost incurred due to currency depreciation or appreciation

• Any perceived loss due to conversion differences

• Any discrepancy between quoted USD pricing and INR debit amount

Similarly, any currency gain arising in favor of the Customer/Agent shall not be adjusted, refunded, or credited.

4. Payment Settlement Currency Dependency

Final settlement to suppliers is conducted in USD or supplier-defined currencies. Any intermediary conversion losses, spreads, or charges applied by banks, gateways, or processors are strictly non-recoverable from the Company.

5. Binding Nature of Converted Amount

Once a payment is initiated and processed, the converted INR (or local currency) amount debited shall be deemed final, irrespective of subsequent exchange rate changes or differences observed at a later stage.

6. Irrevocable Acceptance

By proceeding with any booking or payment, the Customer/Agent irrevocably accepts full exposure to currency and forex fluctuations and waives any right to dispute, claim adjustment, or seek compensation arising from such variations.

10. Pricing & Quotations

All pricing, quotations, estimates, or rate indications issued by the Company under B2B Bali DMC™ are strictly indicative, system-generated, and subject to real-time revision based on supplier availability, operational conditions, currency fluctuations, and dynamic market factors.

The Customer/Agent expressly acknowledges that any quotation provided does not constitute a binding offer and shall not be treated as a fixed or guaranteed price unless and until a Booking ID is generated, payment terms are initiated, and final confirmation is received from all relevant third-party suppliers.

All quotations are:

• Valid only for the limited time period specified in the quotation or system interface

• Subject to change without prior notice until full or partial payment is received and supplier inventory is confirmed

• Dependent on real-time availability of hotels, resorts, airlines, transfers, and ancillary services

• Based on prevailing taxes, surcharges, exchange rates, and operational costs at the time of issuance

The Company reserves the absolute right to revise, withdraw, or amend any quotation at any stage prior to final confirmation, including during booking processing, payment initiation, supplier verification, or system reconciliation.

The Customer/Agent further agrees that:

• Quoted prices are not guaranteed until full booking confirmation is completed

• Any delay in acceptance, payment, or confirmation may result in price revision

• No claim shall arise against the Company for any variation between quoted and final payable amounts

• All quotations are subject to correction in case of technical, typographical, or system errors

Any revised pricing communicated through official channels, payment links, or Booking ID updates shall supersede all prior quotations and shall be deemed final and binding for the purposes of transaction completion.

By proceeding with any booking request or quotation acceptance, the Customer/Agent irrevocably acknowledges the dynamic nature of pricing and agrees to be bound by the final confirmed rate determined by the Company and its suppliers.

11. Booking Confirmation

A booking under B2B Bali DMC™ shall be deemed provisionally initiated only upon issuance of a quotation or generation of a Customer ID, and shall not be considered confirmed, guaranteed, or contractually binding until all mandatory confirmation conditions are fully satisfied.

A booking shall be treated as confirmed (“Confirmed Booking”) only upon the cumulative fulfilment of the following conditions:

• Generation of a valid Booking ID in the Company’s system

• Receipt and successful realization of the applicable B.AMT (Booking Amount)

• Availability confirmation from the relevant third-party Supplier(s) including hotels, resorts, airlines, transport providers, or service operators

• Internal validation and activation of the booking within the Company’s reservation system

The Customer/Agent expressly acknowledges that no service is confirmed until Supplier acceptance is received, and the Company merely facilitates the reservation process as an intermediary.

Until a booking is confirmed:

• Inventory (rooms, seats, services, transfers) remains subject to availability and may be released or reallocated at any time

• No contractual obligation exists on the Company or Suppliers to honour the requested services

• Pricing remains subject to revision under dynamic pricing conditions

The Company reserves the absolute right to:

• Reject, cancel, or hold any booking request prior to confirmation

• Modify booking details based on Supplier availability or operational constraints

• Reissue Booking IDs with updated terms where required

The Customer/Agent further agrees that any delay in payment, confirmation, or Supplier response may result in automatic lapse of inventory, price revision, or booking non-confirmation without liability on the Company.

A Confirmed Booking shall only represent a conditional arrangement subject to continued Supplier compliance, timely payment of subsequent instalments (B.ADV and F.PAY), and adherence to all applicable policies.

By proceeding with any booking request or payment initiation, the Customer/Agent irrevocably acknowledges that confirmation is a multi-stage process and shall not be deemed final until fully validated and confirmed by both the Company system and the respective Suppliers.

12. Payment Structure

All bookings facilitated under B2B Bali DMC™ shall be subject to a mandatory, system-driven, and stage-based payment structure designed to secure supplier inventory, manage operational risk, and ensure confirmed execution of services.

The Customer/Agent expressly acknowledges and agrees that the total package cost is not payable in a single discretionary manner unless explicitly permitted, and instead follows a structured instalment-based payment cycle linked to booking progression and Supplier confirmation stages.

Stage-Wise Payment Framework

All bookings shall be processed in the following three structured stages:

(a) B.AMT – Booking Amount (Initial Confirmation Stage)

• Represents 15% to 25% of the total package value OR a minimum fixed amount of INR 5,000 per adult/child, whichever is higher

• Collected at the time of booking initiation and Customer ID/Booking ID creation

• Non-refundable in nature and used for initial inventory blocking and processing

(b) B.ADV – Booking Advance (Supplier Blocking Stage)

• Typically constitutes approximately 40% to 60% of total package value

• Payable post availability confirmation from Suppliers

• Utilized for securing hotel rooms, flights, transfers, and other contracted services

• Processed under DOB + 2 operational cycle for supplier remittance requirements

(c) F.PAY / B.FIN – Final Payment (Closure Stage)

• Represents the remaining outstanding balance of the total booking value

• Mandatory clearance by T-X days prior to Date of Travel (DOT)

• Required for final voucher issuance, service activation, and travel execution

Additional Payments During Cycle

Between B.ADV and F.PAY stages, any additional charges including but not limited to:

• Visa fees

• Tourist taxes

• Government levies

• Add-on services (AOS)

• Upgrades or itinerary modifications

Shall be payable immediately upon demand and integrated into the active Booking ID.

The Customer/Agent expressly acknowledges and agrees that all bookings under B2B Bali DMC™ are governed by a mandatory, system-driven, stage-based payment structure linked to Booking ID creation, supplier confirmations, and operational execution requirements.

The total booking value shall be structured into defined instalment stages, and payment in a single consolidated or alternative structure shall not be permissible unless expressly approved in writing by the Company.

The first stage, B.AMT (Booking Amount), shall be payable at the time of booking initiation and Customer ID/Booking ID generation. This amount typically constitutes 15%–25% of the total package value or a minimum fixed per-passenger amount, whichever is higher, and is strictly non-refundable in nature as it is used for initial processing, reservation initiation, and inventory blocking.

The second stage, B.ADV (Booking Advance), shall be payable after confirmation of availability from relevant third-party Suppliers. This stage forms a significant portion of the total package cost and is utilized for securing hotel rooms, airline seats, transfers, and other contracted services. Payment under this stage is mandatory and time-bound, based on system-generated timelines.

The third stage, F.PAY / B.FIN (Final Payment), shall be payable in full prior to the defined cut-off period (T-X days) before the Date of Travel (DOT). Completion of this stage is mandatory for final voucher issuance, service activation, and operational execution of the itinerary.

The Customer/Agent agrees that all payment stages are sequential, interlinked, and dependent on system logic as well as Supplier requirements, and failure to complete any stage shall constitute a material breach of booking terms resulting in suspension or cancellation of services.

The Customer/Agent further acknowledges that any additional charges arising between payment stages, including but not limited to taxes, visa fees, supplier adjustments, upgrades, or add-on services, shall be automatically integrated into the Booking ID and shall be payable immediately upon system update or demand, independent of the base instalment structure.

The payment structure is fully system-controlled and dynamically updated based on real-time booking progress, Supplier confirmation status, and financial reconciliation processes. No manual alteration, negotiation, or restructuring of instalment stages shall be permitted unless explicitly authorized in writing by the Company.

In the event of non-payment or delayed payment at any stage, the Company reserves the right to automatically suspend or cancel the booking, release inventory to Suppliers, and apply repricing or forfeiture rules in accordance with applicable policies.

By proceeding with any booking, the Customer/Agent irrevocably accepts the entire payment structure as a binding contractual obligation and agrees that all instalment stages are essential and non-waivable conditions of service execution.

13. Payment Methods & Authorization

The Customer/Agent acknowledges and agrees that all payments under B2B Bali DMC™ shall be accepted strictly through authorized, verified, and system-controlled payment channels as designated by the Company from time to time. No payment shall be considered valid, binding, or operational unless processed through official Company-approved systems linked to the respective Booking ID.

The Company shall accept payments only through official email-linked payment infrastructure and system-generated payment links issued exclusively from pay@b2bbalidmc.com and accounts@b2bbalidmc.com, or through the Company’s authenticated booking dashboard/portal. Any payment made through unofficial, personal, third-party, or unverified channels shall be deemed invalid, non-binding, and shall not be recognized for booking confirmation or financial settlement purposes.

The Customer/Agent expressly acknowledges that Company employees, sales representatives, or any intermediaries are strictly prohibited and unauthorized to collect payments directly in any form, including cash, personal bank transfers, UPI IDs, wallets, or external links. Any payment made in deviation of this clause shall be entirely at the risk of the payer, and the Company shall bear no responsibility for loss, fraud, misdirection, or non-credit of such funds.

All payments shall be considered duly authorized only upon successful processing through approved payment gateways, banking channels, or system-integrated wallet infrastructure, and upon reflection against the corresponding Booking ID within the Company’s internal reconciliation system. The Company reserves the absolute right to reject, reverse, or hold any transaction that is found to be unauthorized, suspicious, duplicate, or inconsistent with booking records.

The Customer/Agent further acknowledges that all payment gateways and financial processors are third-party service providers, and any offers, discounts, EMI options, processing features, or promotional schemes displayed during payment are solely governed by such providers. The Company has no control over, or liability for, gateway-level decisions, approvals, or processing outcomes.

The Customer/Agent agrees that the payment method used shall determine the settlement process, and any discrepancies arising from banking delays, intermediary deductions, or gateway processing timelines shall not be attributable to the Company.

By proceeding with any booking or payment, the Customer/Agent irrevocably authorizes the Company to process payments exclusively through its designated systems and confirms that any deviation from authorized methods shall not create any contractual, financial, or legal obligation upon the Company.

14. Automated Payment System

The Customer/Agent acknowledges and agrees that B2B Bali DMC™ operates a fully automated, system-driven payment infrastructure wherein all financial transactions, instalments, due amounts, schedules, and booking-linked payments are electronically generated, updated, and managed without manual intervention.

1. System-Generated Payment Architecture

Each booking is assigned a unique Booking ID, which is linked to a single consolidated and automated payment link. This payment link governs the entire lifecycle of the transaction, including:

• B.AMT (Booking Amount)

• B.ADV (Advance Payment)

• F.PAY / B.FIN (Final Payment)

• Any additional charges, add-ons, or adjustments

All payment obligations are automatically mapped to the Booking ID and updated in real time within the Company’s system.

2. Single Dynamic Payment Link Principle

The Customer/Agent expressly agrees that:

• Only one unified payment link is generated per Booking ID

• The same link is continuously updated for all future instalments and dues

• No separate or independent payment links shall be issued unless system failure or exceptional correction is required

• The payment link remains active and dynamically reflects current outstanding amounts, due dates, and payment status

3. Automated Updates & Reconciliation

The system automatically:

• Updates outstanding balances within 1–2 hours after each successful payment

• Recalculates remaining dues based on completed instalments

• Syncs payment status with Supplier obligations and internal accounting systems

• Reflects updated schedules on the Customer/Agent dashboard

4. Dependency on Third-Party Systems

The Customer/Agent acknowledges that automation is dependent on:

• Payment gateway processing systems

• Banking settlement timelines

• Supplier confirmation feeds

• Internal reconciliation systems

Delays or discrepancies in any external system shall not constitute system failure or liability of the Company.

5. No Manual Override or Human Dependency

The Customer/Agent agrees that:

• Payment schedules, due amounts, and reminders are system-controlled

• Manual alteration, verbal modification, or offline adjustment of payment structure is not valid

• Company personnel are not authorized to override automated payment logic except in exceptional system correction cases

6. Payment Link Responsibility

It is the sole responsibility of the Customer/Agent to:

• Monitor the active payment link

• Track due dates and outstanding balances

• Ensure timely payment before expiry or cut-off

The Company shall not be liable for missed payments due to failure of monitoring, notification delays, or user negligence.

7. Binding Nature of Automation

All automated outputs including payment amounts, due schedules, and system-generated instructions shall be deemed final, binding, and enforceable unless formally revised by the Company system.

8. Irrevocable Acceptance

By proceeding with any booking, the Customer/Agent irrevocably accepts the automated nature of the payment system and agrees that all financial obligations shall be governed exclusively by system-generated instructions linked to the Booking ID.

15. Payment Schedule & Due Dates Clause

The Customer/Agent acknowledges and agrees that all payments under B2B Bali DMC™ are strictly governed by a system-defined, time-bound payment schedule linked to the Booking ID, Supplier confirmation cycle, and operational execution requirements.

All payment due dates are automatically generated by the Company’s reservation and financial system and communicated through official channels including registered email, payment links, and the Customer/Agent dashboard. Such due dates shall be final, binding, and non-negotiable.

The standard payment schedule shall be structured as follows: B.AMT (Booking Amount) is payable immediately at the time of booking initiation and Customer ID/Booking ID generation; B.ADV (Booking Advance) is payable after availability confirmation from Suppliers within the system-defined timeline (typically DOB + operational processing window); and F.PAY / B.FIN (Final Payment) is mandatorily payable prior to the defined cut-off period (T-X days) before Date of Travel (DOT) for final service activation and voucher issuance.

The Customer/Agent expressly agrees that all due dates are time-sensitive and may include system-defined cut-off hours, after which payments may be treated as delayed, pending, or non-compliant. Any payment received after the prescribed due date or cut-off time may not guarantee booking continuation and may result in inventory release, repricing, or cancellation as per applicable policies.

The Company shall not be responsible or liable for any delay arising from banking systems, payment gateways, intermediary processing, currency conversion, or technical failures affecting payment receipt or settlement. The obligation to ensure timely payment remains solely with the Customer/Agent.

The Customer/Agent further acknowledges that no manual extension of due dates shall be granted as a matter of right, and any extension, if permitted, shall be purely discretionary, system-dependent, and may involve revised pricing or additional conditions.

Failure to comply with the prescribed payment schedule shall constitute a material breach of booking terms and may result in automatic suspension, cancellation, or forfeiture of booking rights without liability on the Company.

By proceeding with any booking, the Customer/Agent irrevocably accepts that all payment schedules and due dates are essential contractual conditions and agrees to comply strictly with system-enforced timelines without dispute or deviation.

16. Automated Payment Reminder Clause

The Customer/Agent acknowledges and agrees that B2B Bali DMC™ operates a system-driven billing and communication framework in which payment reminders, notifications, and alerts are generated automatically based on Booking ID-linked schedules, due dates, and payment status.

All payment reminders, where applicable, shall be issued through automated systems including registered email notifications, dashboard alerts, and system-generated updates linked to the Customer/Agent account. Such reminders may be triggered prior to due dates, on due dates, or after due dates depending on system logic, payment status, and operational requirements.

The Customer/Agent expressly agrees that automated reminders are provided strictly as a courtesy facilitation tool and shall not be interpreted as a contractual obligation of the Company to notify, follow up, or manually remind the Customer/Agent regarding pending payments.

The Company shall have no obligation to ensure delivery, visibility, or receipt of such reminders, and shall not be liable for any non-receipt, delayed receipt, email filtering, spam classification, technical failure, or communication blockage occurring within third-party systems or user-controlled platforms.

The Customer/Agent further acknowledges that payment obligations are independent of any reminder system, and all due dates, amounts, and schedules are binding irrespective of whether a reminder has been received or accessed.

The Company expressly disclaims any responsibility for financial loss, booking cancellation, price revision, or service disruption arising due to reliance on, failure to receive, or delay in automated reminders.

By proceeding with any booking, the Customer/Agent irrevocably agrees that automated payment reminders are supplementary in nature, non-mandatory, and do not affect the enforceability of payment obligations or due date compliance under the Booking ID system.

17. Payment & Confirmation Risk

1. Payment does not guarantee confirmation unless explicitly stated.

2. Bookings may remain pending or subject to supplier confirmation even after payment.

3. In case of non-confirmation, the Platform may:

   • Offer alternatives, or

   • Process refund (subject to deductions, if any)

No liability shall arise for loss of opportunity, alternate arrangements, or consequential damages.

The Customer/Agent acknowledges and agrees that all bookings under B2B Bali DMC™ involve inherent financial, operational, and confirmation-related risks arising from dependency on real-time payments, supplier allocation systems, banking channels, payment gateways, and third-party service providers.

The Customer/Agent expressly understands that payment does not automatically guarantee booking confirmation, and confirmation is subject to successful completion of all operational requirements including Supplier acceptance, inventory availability, system validation, and clearance of all payment stages as per Booking ID-linked processes.

The Customer/Agent further agrees that delays in payment initiation, payment processing, banking clearance, gateway authorization, or currency conversion may directly impact booking status and may result in price revisions, loss of inventory (including hotel rooms, flights, transfers, or services), or non-confirmation of services without liability on the Company.

The Company shall not be responsible or liable for any failure or delay in confirmation arising due to:

• Supplier non-availability or refusal

• Overbooking or inventory exhaustion

• Banking or payment gateway delays

• System synchronization errors or technical failures

• Delayed response or payment from the Customer/Agent

The Customer/Agent acknowledges that all bookings are subject to real-time allocation risks, and inventory is not permanently held during pending or partial payment stages unless explicitly confirmed by the Supplier and validated by the Company system.

The Customer/Agent agrees that any financial exposure arising from fare differences, missed promotions, loss of availability, or rebooking at higher rates due to payment delays or confirmation failures shall be solely borne by the Customer/Agent.

The Company shall not be held liable for any indirect, consequential, or incidental losses arising from non-confirmation, delayed confirmation, or conditional confirmation of bookings.

By proceeding with any booking or payment, the Customer/Agent irrevocably accepts the inherent risks associated with payment processing and booking confirmation and agrees that confirmation is conditional, dynamic, and subject to third-party validation at all times.

18. Pricing Variations & Fare Differences Clause

The Customer/Agent acknowledges and agrees that all pricing under B2B Bali DMC™ is strictly dynamic, supplier-driven, and subject to continuous fluctuation until full booking confirmation and final settlement is completed. Accordingly, all quotations, indicative prices, and booking values are subject to revision at any stage without prior notice.

The Customer/Agent expressly understands that pricing variations may occur due to multiple factors including, but not limited to, changes in supplier tariffs, inventory availability, seasonal demand fluctuations, currency exchange movements, tax revisions, operational costs, or system-based updates during booking processing, payment initiation, or confirmation stages.

The Customer/Agent agrees that any increase in fare or price difference arising at any stage prior to final confirmation shall be fully payable by the Customer/Agent without dispute, deduction, or offset, and the Company shall not be obligated to absorb or subsidize such additional costs under any circumstances.

Similarly, the Customer/Agent acknowledges that any decrease in fare, discount, or price reduction occurring after quotation, booking initiation, or payment shall not entitle the Customer/Agent to any refund, adjustment, credit note, or set-off against existing or future bookings, and such benefit shall remain non-transferable and non-rebatable.

The Customer/Agent further agrees that fare differences arising from Supplier-side changes, including hotel rate revisions, airline fare class modifications, transfer cost adjustments, or package restructuring, shall be binding and automatically incorporated into the final payable amount linked to the Booking ID.

The Company shall have the absolute right to recalculate, revise, or update pricing at any stage prior to final confirmation and issue updated payment links reflecting revised fare differences without requiring prior consent or approval from the Customer/Agent.

The Customer/Agent acknowledges that no price lock is guaranteed unless explicitly confirmed in writing by the Company, and any delay in payment, confirmation, or processing may result in automatic repricing based on prevailing rates.

By proceeding with any booking, the Customer/Agent irrevocably accepts the inherent risk of pricing volatility and agrees that all fare variations, whether upward or downward, shall be governed strictly by this clause without any entitlement to dispute or adjustment rights.

19. Add-On Supplement Payment Clause

The Customer/Agent acknowledges and agrees that all Add-On Services, Supplementary Inclusions, Upgrades, Optional Enhancements, and Ancillary Requests (“Add-Ons” or “AOS”) under B2B Bali DMC™ are strictly independent, separately chargeable, and non-included components of the base booking, unless explicitly stated otherwise in writing at the time of final confirmation.

The Customer/Agent expressly agrees that Add-On Services may include, but are not limited to, room upgrades, villa category upgrades, meal plan modifications, private transfers, seaplane/speedboat upgrades, excursions, experiences, guided tours, priority handling services, visa facilitation services, or any supplier-imposed optional or mandatory enhancements.

All Add-On Services shall be subject to real-time availability and supplier confirmation, and pricing shall be dynamic, variable, and fully dependent on third-party supplier rates at the time of request or confirmation. The Company reserves the absolute right to revise Add-On pricing at any stage without prior notice.

The Customer/Agent agrees that no Add-On Service shall be considered confirmed, reserved, or guaranteed unless full payment has been received and successfully reconciled against the respective Booking ID. Partial payments, verbal approvals, or pending authorizations shall not create any binding obligation on the Company or any Supplier.

The Customer/Agent further acknowledges that Add-On Services are strictly supplier-dependent and the Company shall not be liable for non-availability, refusal, modification, delay, or partial fulfilment of any requested Add-On by third-party service providers.

All Add-On payments shall be treated as separate financial components from the base package and shall be governed by independent supplier policies. Unless explicitly stated otherwise, all Add-On payments are strictly non-refundable once processed or confirmed.

The Customer/Agent agrees that confirmed Add-On Services shall be automatically integrated into the Booking ID and reflected in the updated itinerary, payment structure, and system-generated records.

By requesting or approving any Add-On Service, the Customer/Agent irrevocably accepts its independent pricing structure, supplier dependency, and non-refundable nature, and agrees to bear full financial responsibility for such additions.

20. Currency Conversion & Banking Charges Clause

The Customer/Agent acknowledges and agrees that all payments under B2B Bali DMC™ involving cross-border transactions are subject to currency conversion mechanisms, foreign exchange fluctuations, and banking-related charges, all of which are external to the control of the Company and shall be fully borne by the Customer/Agent.

All international bookings are typically denominated in USD or supplier-specified foreign currencies, however payments may be processed in INR or other local currencies through banks, payment gateways, or card networks. The applicable conversion rate shall be determined solely by the issuing bank, payment gateway, or card network at the time of transaction and may differ from prevailing market exchange rates.

The Customer/Agent expressly agrees that any difference arising due to currency conversion, including exchange rate spread, conversion loss, or timing-based fluctuations, shall be entirely borne by the Customer/Agent. The Company shall not be liable for any gain or loss resulting from such currency movements.

The Customer/Agent further acknowledges that all transactions may be subject to additional banking and processing charges, including but not limited to international transaction fees, payment gateway charges, card processing fees, intermediary bank fees, remittance charges, and any other financial institution levies. Such charges are independent of the package cost and shall be payable in full by the Customer/Agent.

The Company shall only receive the net settled amount after deductions made by banks, gateways, or intermediary financial institutions, and shall not be responsible for any discrepancy between the amount debited from the Customer/Agent and the amount received by the Company.

All currency conversion and banking-related charges are strictly non-refundable, non-adjustable, and shall not be offset against booking value, refunds, or future credits unless expressly agreed in writing by the Company.

By proceeding with any booking or payment, the Customer/Agent irrevocably accepts full exposure to currency fluctuation risk and banking charges and agrees that such costs are an inherent and unavoidable part of international financial transactions under this Policy.

21. Invoices, Receipts & Documentation Clause

The Customer/Agent acknowledges and agrees that all invoices, receipts, booking confirmations, vouchers, and related financial or travel documentation issued under B2B Bali DMC™ are strictly system-generated, Booking ID-linked records, and shall be governed entirely by the Company’s automated reservation, accounting, and reconciliation systems.

All invoices and receipts shall be generated only against verified and successfully processed payments and shall be linked directly to the respective Booking ID. Such documents shall be made available through the Customer/Agent’s registered email address, official communication channels, or secure booking dashboard access. The Company shall not be obligated to provide physical copies unless expressly required under applicable law or specifically agreed in writing.

The Customer/Agent agrees that any invoice or receipt generated prior to full payment completion may be issued on a provisional basis and shall not be treated as a final tax invoice or conclusive financial settlement document. Final invoices shall only be issued after complete settlement of all dues including B.AMT, B.ADV, F.PAY/B.FIN, and any applicable taxes, surcharges, or add-on payments.

All documentation issued by the Company shall contain unique system-generated reference numbers and shall be considered valid only when issued through official Company systems. Any document not generated or authenticated through the Company’s system shall be deemed invalid, unauthorized, and non-binding.

The Customer/Agent further acknowledges that invoices, receipts, and booking documents are dependent on successful reconciliation between payment gateways, banking systems, and internal accounting systems. Any delay, mismatch, or discrepancy arising from third-party processing shall not constitute liability of the Company.

The Company shall not be responsible for:

• Non-receipt of invoices due to email filtering, spam classification, or technical failures

• Loss or misuse of documents after delivery

• Reliance on unofficial, altered, or externally shared copies of documentation

All verbal confirmations, informal messages, or non-system communications shall not constitute valid financial documentation and shall have no legal or accounting standing unless reflected in official system-generated records.

By proceeding with any booking or payment, the Customer/Agent irrevocably agrees that all financial documentation shall be issued solely through Company systems and accepts that only system-generated invoices and receipts shall be treated as valid, binding, and enforceable records for all legal, financial, and operational purposes.

• Receipts downloadable from dashboard

• Invoice link:
  https://reservations.b2bbalidmc.com/manage-booking/<BOOKINGID>/DOC89-TRC/DOC89-TRC-A.pdf

Final tax invoice issued only after full settlement.

22. Non-Payment & Cancellation Consequences Clause

The Customer/Agent acknowledges and agrees that timely payment of all amounts due under B2B Bali DMC™ is a fundamental condition precedent for the continuation, confirmation, and execution of any booking. Any failure, delay, or default in payment at any stage shall constitute a material breach of the booking terms.

In the event of non-payment or delayed payment beyond the system-generated due date or cut-off time, the booking shall be automatically marked for suspension and may be cancelled without further notice, manual intervention, or reminder. Such cancellation may be triggered systemically based on Booking ID status and payment reconciliation failure.

Upon such non-payment, all associated inventory including hotel rooms, airline seats, transfers, and other supplier-held services may be immediately released back to the respective Suppliers without liability or obligation on the Company to reinstate the same. The Company shall not guarantee rebooking, price protection, or inventory continuity under any circumstances.

The Customer/Agent agrees that any amounts paid prior to cancellation, including but not limited to B.AMT (Booking Amount) or partial advances, may be forfeited or adjusted towards cancellation penalties, supplier charges, administrative costs, and system processing expenses, as applicable under the booking terms and supplier policies.

In the event the booking is reinstated or reprocessed after cancellation, the Customer/Agent acknowledges that it shall be treated as a fresh booking request and shall be subject to prevailing market rates, availability, supplier conditions, and updated pricing without any obligation to honor previous rates or confirmations.

The Company shall not be liable for any loss, damage, or expense incurred by the Customer/Agent arising from cancellation due to non-payment, including but not limited to loss of travel opportunity, price escalation, alternative arrangement costs, or supplier refusal.

All cancellations triggered due to non-payment shall be system-executed, final, and irreversible once processed, and shall be recorded against the Booking ID for compliance and audit purposes.

By proceeding with any booking, the Customer/Agent irrevocably accepts that non-payment shall result in automatic cancellation with full financial and operational consequences as outlined herein and waives any right to dispute reinstatement, pricing retention, or liability claims against the Company.

23. Refund Pricing Adjustments

Refunds, if applicable, shall be processed based on:

• Supplier policies and deductions

• Currency exchange differences

• Transaction and processing fees

The refunded amount may be lower than the original payment, and the Platform shall bear no liability for such differences.

The Customer/Agent acknowledges and agrees that all refunds under B2B Bali DMC™ are strictly subject to supplier policies, actual recoveries, operational deductions, and system-based financial adjustments, and shall not be interpreted as a guaranteed return of the full booking value.

All refund amounts shall be calculated on the basis of actual funds successfully recovered from third-party Suppliers including hotels, resorts, airlines, transport providers, and ancillary service operators. The Company shall not be obligated to refund any amount not received, approved, or released by the concerned Supplier.

The Customer/Agent expressly agrees that refund calculations shall be subject to mandatory deductions including but not limited to supplier cancellation penalties, non-refundable booking components (including B.AMT or equivalent charges), administrative and processing fees, payment gateway charges, banking and remittance fees, currency conversion losses, and any third-party costs already incurred or committed on behalf of the booking.

The Customer/Agent further acknowledges that refund values are dynamic and may vary depending on the timing of cancellation, supplier response time, market conditions, currency fluctuations, and operational feasibility at the time of processing. As such, refunds are not fixed or pre-determined and may be partial or nil depending on applicable conditions.

Where permitted and solely at the discretion of the Company, refund amounts may be converted into travel credits or adjusted against future bookings. Such credits, if issued, shall remain subject to validity periods, supplier restrictions, and rebooking conditions, and shall not create any automatic entitlement for future adjustments.

The Customer/Agent agrees that refund calculations made by the Company based on supplier inputs, system reconciliation, and applicable deductions shall be final, binding, and non-disputable.

The Company shall not be liable for any difference between the original booking value and the refunded amount arising due to supplier policies, timing differences, or financial adjustments.

By proceeding with any booking, the Customer/Agent irrevocably accepts that refunds are subject to pricing adjustments, supplier recovery limitations, and mandatory deductions, and waives any right to claim full reimbursement of the original booking amount under any circumstances.

24. No Reliance & Waiver of Claims

The User acknowledges and agrees that:

• All pricing information is informational only

• The Platform shall not be relied upon for financial, commercial, or travel planning decisions prior to confirmation

• The User waives all rights to claim damages, losses, or compensation arising from pricing discrepancies

The Customer/Agent expressly acknowledges and agrees that all quotations, itineraries, pricing, availability indications, payment schedules, confirmations (provisional or otherwise), and communications issued by B2B Bali DMC™ are provided strictly on an informational and facilitation basis and shall not be construed as absolute guarantees, warranties, or binding assurances unless expressly confirmed as final through the Company’s system-generated Booking ID and supplier validation.

The Customer/Agent agrees that they shall not rely on any preliminary or non-final information including but not limited to indicative pricing, draft itineraries, verbal communications, chat messages, promotional representations, or automated system notifications prior to final booking confirmation. All such information is inherently dynamic, subject to revision, and dependent on supplier availability, market conditions, and operational feasibility.

The Customer/Agent further confirms that they have independently assessed and accepted all commercial, operational, financial, and logistical risks associated with dynamic pricing, supplier dependency, payment schedules, currency fluctuations, and booking confirmation processes, and have not relied solely on any representation made by the Company or its representatives.

To the maximum extent permitted under applicable law, the Customer/Agent hereby irrevocably and unconditionally waives, releases, and discharges the Company, its directors, employees, agents, and affiliates from any and all present or future claims, demands, disputes, liabilities, damages, losses, or legal actions arising out of or in connection with, including but not limited to, pricing variations, booking non-confirmation, supplier refusal, cancellation, refund deductions, system errors, or payment processing delays.

The Customer/Agent agrees that any deviation between expected and actual outcomes shall not constitute misrepresentation, deficiency in service, breach of contract, or negligence on the part of the Company, as all services are subject to third-party dependency and dynamic operational conditions.

This waiver shall survive booking confirmation, travel completion, cancellation, refund processing, and termination of services, and shall remain fully enforceable in perpetuity to the extent permitted by law.

By proceeding with any booking or payment, the Customer/Agent irrevocably confirms that they have not relied upon any representation outside the final confirmed booking terms and voluntarily waives all claims arising from reliance on non-final information or communications.

25. Limitation of Liability (Pricing Specific)

To the maximum extent permitted under applicable law (including principles under Bharatiya Nyaya Sanhita and Indian contract law): The Platform, its affiliates, directors, employees, and agents shall not be liable for:

• Pricing errors or discrepancies

• Supplier-driven changes

• Forex fluctuations

• Booking failures due to pricing issues

• Any direct, indirect, incidental, or consequential damages

The Customer/Agent acknowledges and agrees that all pricing, quotations, fare structures, and related financial representations under B2B Bali DMC™ are dynamic, supplier-dependent, and subject to continuous variation, and that the Company’s liability in relation to pricing shall be strictly and expressly limited as set out herein.

The Company shall not, under any circumstances, be liable for any direct, indirect, incidental, consequential, punitive, or special losses arising from or related to pricing variations, including but not limited to fare increases, supplier rate changes, currency fluctuations, tax revisions, booking delays, or system-based recalculations occurring at any stage prior to final confirmation and settlement.

The Customer/Agent agrees that the Company shall bear no responsibility for any difference between the quoted price, provisional booking value, and final payable amount, as all such differences are inherent to dynamic travel pricing systems and third-party supplier dependency.

The Company’s maximum aggregate liability, if any, in relation to any pricing-related claim shall in all circumstances be strictly limited to the net amount actually received and retained by the Company against the specific Booking ID after deduction of all supplier payments, taxes, banking charges, gateway fees, and operational costs. Under no circumstances shall the Company be liable for any amount exceeding such net retention.

The Customer/Agent further agrees that the Company shall not be liable for any pricing discrepancies arising due to supplier fare revisions, inventory fluctuations, technical or system errors, human input errors, payment delays, or external financial institution actions, all of which may result in automatic repricing or adjustment without prior notice.

The Customer/Agent expressly waives any right to claim damages or compensation for losses arising from loss of opportunity, alternate booking costs, increased travel expenses, or market price differences resulting from pricing changes or booking cancellation due to non-payment or supplier unavailability.

In no event shall the Company be liable for any consequential or indirect losses, including loss of business, inconvenience, emotional distress, or reputational impact arising from pricing-related matters.

By proceeding with any booking or payment, the Customer/Agent irrevocably agrees that all pricing-related risks are inherent, unavoidable, and fully assumed by the Customer/Agent, and that the Company’s liability is strictly capped, limited, and excluded as set out in this clause.

26. Policy Acceptance & Binding Nature Clause

The Customer/Agent expressly acknowledges and agrees that by accessing, reviewing, accepting quotations, initiating any booking request, generating or utilizing a Customer ID/Booking ID, making any payment (partial or full), or availing any service offered under B2B Bali DMC™, they are deemed to have fully read, understood, and unconditionally accepted all applicable policies, terms, clauses, schedules, and conditions issued by the Company.

The Customer/Agent agrees that such acceptance shall be deemed automatic, irrevocable, and legally binding, and no separate physical or digital signature shall be required for the enforceability of any policy, term, or condition.

All policies issued by the Company, including but not limited to pricing, payment, refund, cancellation, liability limitation, supplier dependency, and operational clauses, shall constitute an integral and enforceable part of the contractual relationship between the Company and the Customer/Agent and shall remain binding throughout the entire lifecycle of the booking, including post-travel settlement, refund processing, and dispute resolution stages.

The Customer/Agent further acknowledges that Company policies shall prevail over any informal communication, verbal assurance, third-party representation, or external documentation. In case of any inconsistency, ambiguity, or conflict, the Company’s officially published policies shall be deemed final, controlling, and binding.

The Customer/Agent agrees that acceptance of any one service, booking component, or payment stage shall automatically constitute acceptance of the entire policy framework in its entirety, and partial or selective acceptance of terms shall not be valid or enforceable.

The Company reserves the absolute right to amend, update, or revise any policy at its sole discretion without prior notice. Continued engagement with the Company, including payment, communication, or booking activity, shall constitute deemed acceptance of all updated policies.

By proceeding with any booking or payment, the Customer/Agent irrevocably confirms full acceptance of all binding policies and waives any right to dispute applicability, enforceability, interpretation, or validity of the same under any circumstance.

27. Pointwise Brief on Pricing & Payment Policy

• Whenever a query is confirmed, our reservation system automatically generates a customer ID. Post registration on the same customer ID either by us or by the customer directly on our OTA platform a Booking ID is generated. The total package amount payable is then synced to the same Booking ID & automated payment links are generated as per the stages of installment and other add-on services with given due dates. Cut-off dates are also mentioned in the mail & payment & pricing plan section.

• The booking is done in 3 stages with 3 payment splits. Payment While Booking Confirmation—B.AMT (Booking Amount, 15-25% of the tour amount or a flat INR 5,000 per Adult/Child) is charged. Further, after confirmation of availability, booking reservation confirmation for holding of flight seats & hotel room is done & (B.ADV) is payable. (B.ADV) close to half payment is made so that we can make partial payment to the contracted hotels, ferry, etc. on DOB+2 days, and (F.PAY) final payment for the package is done on T-X days of DOT. In the mediation of (B.ADV) to (F.PAY) payments for visa services, tourist fees, taxes and any payments for additional services (AOS) are done.

• Payment links will only be shared on the registered email of the customers through the automated official mail of B2B Bali DMC™, which is pay@b2bbalidmc.com & accounts@b2bbalidmc.com. The same payment links are automatically updated on the customer/partner dashboards. 

• Our sales employees are prohibited from sharing payment links and taking direct payments. We do not accept payment by any other mode other than the one shared from our official mail or on portal.

• The offers shown at the checkout are offered by the payment gateway, and B2B Bali DMC™ has no right/control over the same.

• Payments made via payment link are settled in a third-party payment gateway account/wallet & are then credited to the B2B Bali DMC™ wallet, after which they are settled to our banking account within a duration of either T+2 or T+3 business working days.

• Payments made via payment link via wallet or to wallet are settled in a third-party payment wallet & are then received instantly to B2B Bali DMC™ 's customer/partner wallet synced to their respective booking ID with an automatically generated customer id by default. If the payment is done using a wallet link, it has to be used again to make payment for your booking on the customer/partner dashboard portal.

• Guest/Traveller can download their payment receipt after login into the booking dashboard account and reach out to the standard invoice link https://reservations.b2bbalidmc.com/manage-booking/<BOOKINGID>/DOC89-TRC/DOC89-TRC-A.pdf.

• Payment Invoice / Bill is shared post settlement of final payment in our bank account. The same can be seen in the customer/partner dashboard.

• Any default/missed payment that is due on the given due date/cut off date in pricing & payment plan may result in automatic release of the booking/ termination of booking /cancellation of booking due to “Non-Payment” and refund will be subject to the type of booking processed mentioned as per the mail confirmation & it’s T&C

• The payment links are standard & are always active, they show the next due date & are updated automatically with the payment due amount within 1-2 hours of the previous payment made. B2B Bali DMC™ does not take any responsibility for reminders. It is requested for travelers to keep tabs on the same.

• Only one standard payment link is generated for the entire payment schedule of a customer/partner which is automatically updated as per the shared timeline in pricing & payment plan. 

• Post payment for the booking amount (B.AMT) and advance (B.ADV, P.PAY, F.PAY) amount the next due payment date & amount will automatically be updated on the given payment link, once the previous due is cleared. 

• The payment link is automated and will expire at 15:00 Hrs for the given due date/cut of date of payment. An extension till 23:00 can be given on request. Payment made post 15:00 will be credited to the customer /partner portal dashboard wallet. It has to be used again to make payment for your booking on the customer/partner dashboard portal. 

• The total booking amount payable constitute of B.AMT (Booking Amount) + B.ADV (Booking Advance Amount) + B.FIN (Booking FInal Amount) + Resort Fare + Supplement Inclusions/Services + TAC (travel agent commission) + (TSC) Travel Service/Convenience Fee (2500++ Per Pax) + TCS (if charged & mentioned) + Green/City Tax + GST (@18% on TSC)+ Remittance Fee (INR 2500 Per Transaction) + Transaction Charges (Range 2.8%-3.4% per transaction as per payment mode)

• No cash deposit accepted effective 01st April 2019. Any cash deposit made will be nonrefundable/forfeited. 

• If any payment is missed please inform immediately at support@b2bbalidmc.com

28. Contact

Should you have any inquiries or doubts regarding our Pricing & Payment Policy or applied procedures feel free to contact us via the following e-mail: accounts@b2bbalidmc.com