Cancellation Policy

Cancellation & Modification Policy

This Cancellation Policy constitutes a binding contractual framework governing the cancellation, modification, and termination of any booking or service. Upon confirmation of any reservation, the Traveller/Agent irrevocably agrees to comply with the terms herein. Cancellation requests shall be processed strictly in accordance with defined timelines, supplier policies, and operational constraints, and may attract cancellation charges up to 100% of the booking value. B2B Bali DMC™ reserves the absolute right to determine applicable charges and processing conditions in line with supplier terms and prevailing circumstances. 

1. Introduction 

The policy is published on website accessible at : https://legal.b2bbalidmc.com/cancellation-policy/

2. Scope & Applicability

This Cancellation and Modification Policy (“Policy”) shall govern all bookings, reservations, and service arrangements made through the Company, whether directly or through authorized agents, partners, or intermediaries. The Policy shall be deemed an integral part of the contract between the Company and the Client upon confirmation of any booking.

This Policy applies to all bookings, quotations, invoices, and transactions, whether made via website, email, WhatsApp, phone, or through agents/partners. All cancellations, amendments, and refunds shall be governed strictly by this Policy, irrespective of booking source or communication channel.

This Policy shall apply to all services offered by the Company, including but not limited to flight bookings, hotel accommodations, holiday packages, land arrangements, ferry services, cruise services, ground handling services, and any ancillary or add-on services booked as part of or in connection with the travel arrangement.

The Policy shall be applicable to all categories of bookings, including individual, group, corporate, FIT (Free Independent Traveller), fixed departure, promotional, discounted, or any other form of booking, whether confirmed fully or partially, and irrespective of the mode of booking or payment.

The Policy shall become effective from the moment a booking is confirmed, whether through issuance of a booking confirmation, invoice, voucher, system-generated confirmation, or upon receipt of any advance or partial payment, whichever is earlier, and shall remain in full force and effect until completion, cancellation, modification, or termination of the booked services.

This Policy shall be binding upon all clients, travellers, agents, corporate entities, and any third parties acting on behalf of the end user. The Policy shall apply irrespective of geographical location, destination, currency of transaction, or supplier jurisdiction.

Wherever applicable, supplier-specific terms and conditions (including those of airlines, hotels, transport operators, or third-party service providers) may apply in addition to or in precedence over this Policy, subject to contractual obligations and operational requirements.

By confirming a booking, the Client expressly acknowledges, agrees, and accepts this Policy in its entirety, and waives any right to dispute or challenge its applicability, except as may be expressly provided under applicable law.

3. General Cancellation (Regular Cases)

3.1 Booking Cancellation - General Customer Request

This policy shall apply irrespective of any internal payments made by B2B Bali DMC™ to vendors, suppliers, partners, DMCs, hotels, resorts, villas, flight operators, tour operators, or consolidators, and no liability shall arise on the Company for such cancellations.

All activities and experiences marked as “Non-Refundable” on the vouchers shall not be eligible for any refund under any circumstances, and such cancellations shall result in a zero refund.

Similarly, any cancellation of flights, hotels, experiences, ferry services, cab transfers, or any other travel components marked as “Non-Refundable” on the final travel vouchers shall not be eligible for refund, and the customer shall be entitled to a zero refund. No-show cases shall also be treated as “Non-Refundable” cancellations.

Cancellation Charges (From Date of Booking - DOB)

• 90–60 days prior to DOT:
   B.AMT++ + TAC++ + TSC++ + TCS (if applicable) + Remittance Fee + Transaction Charges + 0% Package Cost

• 60–30 days prior to DOT:
   Above charges + 30% Package Cost

• 30–10 days prior to DOT:
   Above charges + 60% Package Cost

• 10–0 days prior to DOT / No-Show:
  100% of Total Booking Value (No Refund)

All charges are cumulative, mandatory, and non-negotiable. 

Non-Refundable Bookings

For any booking marked “Non-Refundable” or governed by strict supplier terms:

• 100% of booking value shall be forfeited, irrespective of reason.

In the event of cancellation of any booking initiated at the request of the customer/traveller, the applicable refund and cancellation terms shall be strictly governed by the classification mentioned on the travel vouchers.

The Cancellation Charges structure defined under the Cancellation Policy (including slabs based on days prior to Date of Travel (DOT) and associated deductions such as B.AMT++, TAC++, TSC++, TCS (if applicable), remittance fees, transaction charges, and percentage of package cost) shall be applicable only to bookings or components classified as “Refundable” and/or services confirmed under flexible supplier terms after successful booking confirmation and payment of Booking Amount (B.AMT).

Such cancellation charges shall apply exclusively to eligible refundable components that are subject to partial or conditional refund processing as per supplier and Company policies.

For all bookings or services marked as “Non-Refundable”, no cancellation charges structure shall be applicable, as such bookings are not eligible for any refund under any circumstances. In these cases, 100% of the booking value shall be forfeited as per the Non-Refundable Booking policy, irrespective of the reason for cancellation, timing, or usage status.

This classification shall be final and binding as reflected on the booking voucher and shall override any general cancellation structure wherever applicable.

Customer Assurance & Flexible Services Policy

1. The Company endeavors to provide a secure booking environment and efficient refund handling processes. Certain services offered under B2B Bali DMC™ may be supported through in-house operations, managed inventory, or strategic partnerships, enabling comparatively flexible cancellation options on select products.

2. For specific tours, experiences, transfers, or villas (as explicitly identified at the time of booking), cancellation may be permitted up to 48 hours prior to the scheduled service with eligibility for up to 100% refund, subject to:

   • Service-specific terms communicated at the time of booking

   • Operational feasibility and internal approval

   • Deduction of applicable transaction, remittance, or statutory charges

3. The above flexibility shall:

   • Apply only to eligible products clearly marked as such

   • Not override standard cancellation terms unless explicitly confirmed in writing

   • Remain subject to availability, operational constraints, and force majeure conditions

4. While the Company may operate certain services directly or through controlled partnerships, the User acknowledges that:

   • Not all services are under direct control

   • The Company shall not be deemed liable for third-party dependencies where applicable

5. The term “easy refund” or similar expressions shall be construed as a service facilitation commitment and shall not constitute a legal guarantee of refund, except where expressly confirmed.

3.2 Booking Cancellation – Due to Non-Confirmation Clause

The Company reserves the right to cancel or release any booking in the event of non-confirmation from any resort, hotel, villa, ferry operator, airline, or any other service provider or supplier, irrespective of initial quotation or provisional reservation status. Such cancellations are considered operational in nature and arise due to supplier-side non-availability, refusal, or failure to confirm services.

Additionally, a booking may also be cancelled due to non-confirmation, delay, or non-completion of required actions from the traveller/agent end, including but not limited to non-payment, delayed payment, non-submission of documents, or failure to confirm acceptance of booking terms within stipulated timelines.

In all such cases, the Company shall not be held liable for any consequential loss, inconvenience, or damages arising from non-confirmation from either supplier or traveller/agent side. Refund eligibility, if any, shall be strictly governed by the applicable booking terms and the classification of services as “Refundable” or “Non-Refundable.”

Further, it is expressly clarified that any provisional itinerary, quotation, or tentative booking reference shared at any prior stage shall stand automatically cancelled and shall hold no validity whatsoever. All services shall be subject to fresh availability and revised pricing at the time of any new or subsequent request. 

3.3 Booking Cancellation – Due to Non-Availability

In the event that any booking, reservation, or service (including but not limited to hotels, resorts, villas, airlines, ferries, transfers, or any third-party supplier) cannot be confirmed or honored due to non-availability, inventory restrictions, overbooking, operational limitations, or any other supplier-side constraints, the Company reserves the absolute right to cancel such booking, in whole or in part, without prior notice and without any liability.

Upon such cancellation:

• The Company shall not be held responsible for any direct, indirect, incidental, or consequential losses arising therefrom.

• Any payments received shall be refunded, adjusted, or converted into a credit note strictly in accordance with the applicable policies of the respective supplier and/or the Company.

• The Company may, at its sole discretion, offer alternative services of a similar nature, subject to availability and revised pricing, without any obligation to maintain parity in cost, location, or specifications.

It is further clarified that all services are subject to real-time availability at the time of confirmation, and no prior communication, quotation, or provisional holding shall be construed as a guaranteed booking unless explicitly confirmed in writing by the Company.

3.4 Booking Cancellation – Due to Flight Cancellation

In the event that any flight forming part of or connected to a booking is cancelled, rescheduled, delayed, or otherwise disrupted by the airline or any aviation authority, the Company shall not be held liable for any resultant cancellation, modification, or impact on the associated land arrangements, including but not limited to hotel stays, resort bookings, transfers, excursions, or ancillary services.

Any request for cancellation arising out of such flight disruption shall be treated as a voluntary cancellation, and standard cancellation charges shall apply as per the Company’s policy and the respective supplier’s terms, which may extend up to 100% of the booking value.

Upon such occurrence:

• The Company shall not be responsible for any refunds, unless received from the respective airline or supplier.

• Any refunds, if applicable, shall be processed strictly in accordance with the airline’s fare rules and the supplier’s cancellation policies.

• The Company may, at its sole discretion, assist in rescheduling or rearranging services; however, all additional costs, fare differences, rebooking charges, or penalties shall be borne entirely by the Traveller/Agent.

It is further clarified that flight operations are beyond the control of the Company, and no guarantee is provided with respect to flight schedules, continuity, or connectivity. The Traveller/Agent is solely responsible for ensuring alignment between flight timings and booked services.

3.5 Booking Cancellation – Due to Geopolitical Situation (Legal Clause)

In the event that a booking is affected, disrupted, restricted, or rendered partially or fully unserviceable due to geopolitical circumstances, including but not limited to war, civil unrest, political instability, acts of terrorism, border closures, diplomatic tensions, sanctions, military actions, government advisories, or any similar situation beyond the reasonable control of the Company, such situation shall be treated as a force majeure event.

In such cases, the Company shall not be held liable for any cancellation, delay, modification, suspension, or non-performance of services arising directly or indirectly from such geopolitical developments. All services, bookings, and arrangements shall remain subject to the prevailing conditions and operational feasibility as determined by the Company and/or its suppliers at the relevant time.

The Company reserves the right, at its sole discretion and based on supplier policies and on-ground feasibility, to offer one or more of the following remedies:

• Rescheduling of travel dates, subject to availability and applicable charges;

• Issuance of travel credit note for future use;

• Partial or full refund, strictly as per supplier refund policies after deduction of applicable costs, penalties, or non-recoverable amounts; or

• Substitution of services or alternative arrangements, where feasible.

It is expressly understood that any such remedy shall be subject to third-party supplier confirmations and shall not constitute an obligation on the Company to provide a full refund in all circumstances.

The Client acknowledges that geopolitical situations are dynamic and may result in sudden changes, and agrees that the Company shall not be responsible for any consequential losses, including but not limited to visa costs, insurance premiums, incidental expenses, or additional travel arrangements incurred due to such events.

This clause shall prevail as a special condition overriding general cancellation terms to the extent of inconsistency.

3.6 Booking Cancellation – Due to Disaster Management

In the event that any booking, reservation, or travel service is cancelled, postponed, restricted, or rendered impracticable due to any disaster management situation, including but not limited to natural disasters (such as floods, earthquakes, cyclones, hurricanes, wildfires), epidemics, pandemics, public health emergencies, or any measures, restrictions, or directives imposed by governmental, statutory, or local authorities under applicable disaster management laws, the Company shall not be held liable for such cancellation or disruption.

Any such occurrence shall be treated as a Force Majeure event, and the Company reserves the absolute right to cancel, modify, suspend, or withdraw any services, in whole or in part, without prior notice and without any liability.

Upon such cancellation:

• The Company shall not be responsible for any direct, indirect, incidental, or consequential losses, including but not limited to additional expenses, loss of time, or loss of opportunity.

• Refunds, if any, shall be subject strictly to the policies of the respective airlines, hotels, resorts, or other service providers, and may be issued in the form of credit notes, vouchers, or partial refunds.

• The Company does not guarantee any refund and shall only pass on such amount as actually received from the respective suppliers, after deduction of applicable service charges, administrative costs, and any non-recoverable expenses.

The Company may, at its sole discretion, assist in rescheduling or providing alternative arrangements, subject to availability and revised pricing; however, all additional costs, fare differences, or penalties shall be borne entirely by the Traveller/Agent.

It is expressly clarified that such events are beyond the control of the Company, and the Traveller/Agent assumes full risk and responsibility for travel decisions under such circumstances.

4. Cancellation by Operational & External Dependencies

The Company reserves the absolute right to cancel, modify, suspend, or withdraw any booking, reservation, or service, in whole or in part, at any time, due to operational constraints or external dependencies beyond its control. Such dependencies include, but are not limited to, actions or omissions of third-party suppliers (including airlines, hotels, resorts, transport providers, and ground handlers), technical failures, system limitations, overbooking, staffing constraints, logistical challenges, regulatory restrictions, or any unforeseen operational exigencies.

Upon such cancellation or modification:

• The Company shall not be held liable for any direct, indirect, incidental, or consequential losses, damages, delays, or inconvenience caused to the Traveller/Agent.

• Any refunds, adjustments, or credit notes shall be processed strictly in accordance with the applicable policies of the respective supplier(s) and/or the Company, and only to the extent of amounts actually recoverable.

• The Company may, at its sole discretion, offer alternative arrangements or rescheduling options, subject to availability and revised pricing, without any obligation to maintain equivalence in cost, location, category, or specifications.

• Any additional costs, fare differences, or charges arising out of such alternatives shall be borne entirely by the Traveller/Agent.

It is expressly clarified that the Company acts as an intermediary/facilitator for certain services and does not exercise direct control over third-party providers or external systems. Accordingly, the Traveller/Agent acknowledges and accepts that such operational and external dependencies may impact the execution of services.

5. Service-Type Based Cancellation Rules

This section outlines cancellation rules applicable to different types of services included in a booking. Each service category may be governed by distinct timelines, charges, and supplier-specific conditions. 

5.1 Booking Cancellation – Hotel & Land Services

All bookings pertaining to hotels and other land services (including but not limited to resorts, villas, transfers, excursions, and ground arrangements) shall be subject to the terms, conditions, and contractual policies of the respective supply partners.

Cancellation terms for such services are governed by supplier-specific agreements, and accordingly:

• Certain bookings may be non-refundable, and cancellation charges may vary from 1% up to 100% or more of the total booking value, depending on the nature of the booking, timelines, and supplier conditions.

• The Company does not guarantee uniform cancellation terms across all services, and the applicable charges shall be determined strictly as per the respective supplier’s policy.

• All land services including transfers (flight, ferry, speedboat, longtail boat, bus, cab, van), excursions, tours, and activities are governed by the respective supplier/DMC policies.

• Tickets, passes, and reservations once issued for any land service shall be strictly non-refundable, non-transferable, and non-reusable, and cannot be utilized again under any circumstances.

• Service vouchers, confirmations, and booking invoices shall be issued only upon receipt and realization of full payment in the Company’s bank account.

• Any service marked as “Non-Refundable” in the final travel vouchers shall attract 100% cancellation charges, and no refund shall be payable under any circumstances.

• Failure to utilize any booked service without prior cancellation within permitted timelines shall be treated as a “No-Show”, and such bookings shall be fully non-refundable.

• Any cancellation, auto-release, or lapse of booking due to:

Delay in payment

Non-payment

Partial payment

Failure to adhere to payment timelines shall be treated as non-refundable, and zero refund shall be applicable, irrespective of internal settlements with vendors/partners/DMCs.

• Cancellation charges for land services shall vary as per supplier agreements and may range from nominal charges up to 100% or more of the booking value, depending on timelines and contractual conditions.

• All land services are subject to availability, operational conditions, weather, and local regulations. In case of non-availability or disruption, the Company may offer alternative arrangements, subject to availability and revised pricing, without obligation to maintain parity.

• The Company acts solely as an intermediary/facilitator and shall not be responsible for any acts, omissions, delays, cancellations, or deficiencies of third-party service providers.

All confirmed requests from the Traveller/Agent shall be processed on an offline basis, and confirmation timelines may range between 48 to 72 hours, subject to supplier response and availability.

In the event that the requested hotel or land service is unavailable or cannot be confirmed for any reason whatsoever, the Company may, at its sole discretion, offer alternative options of a similar category or within a comparable budget range; however, the Company shall not be obligated to maintain parity in location, category, amenities, or specifications.

It is further expressly clarified that hotels and service providers reserve the right to cancel or modify confirmed bookings prior to check-in due to circumstances such as overbooking, inventory limitations, operational issues, or any other supplier-side constraints. In such cases:

• The Company shall not be held liable for such cancellations.

• Any refunds, adjustments, or alternatives shall be subject strictly to the policies of the respective supplier.

The Company acts solely as an intermediary/facilitator and shall not be responsible for any acts, omissions, or decisions taken by the respective hotels or service providers.

5.2 Booking Cancellation – Flight Only Services

All flight bookings shall be governed strictly by the fare rules, terms, and conditions of the respective airline and the fare class selected at the time of booking. Tickets once issued are non-transferable and non-reusable, and may be non-refundable or partially refundable depending on the applicable airline policy.

Any flight marked as “Non-Refundable” in the final travel vouchers shall attract 100% cancellation charges, and no refund shall be payable under any circumstances. In the event of a no-show, failure to board, or failure to cancel within the permissible timelines, the booking shall be treated as fully non-refundable irrespective of fare type.

In cases where a Traveller is unable to travel due to missing, invalid, expired, damaged, or incorrect travel documentation, including but not limited to passport or visa details, the same shall be treated as a non-refundable cancellation, and the Company shall bear no liability whatsoever.

The Company shall not be responsible for any flight cancellations, delays, rescheduling, grounding, or operational disruptions, as such matters are solely under the control of the respective airline or aviation authorities. Any request for cancellation, modification, or refund must be raised directly with the airline or the respective flight booking partner, and shall be governed entirely by their applicable policies.

Refunds, where applicable for flights marked as “Refundable,” shall be processed strictly in accordance with the airline’s rules and as specified in the final itinerary and cancellation policy. The Company does not guarantee any refund and shall only pass on such an amount as actually received from the airline, if any, after applicable deductions. Any refund processed for airfare shall be calculated strictly on the base fare/ticket value, excluding taxes, convenience fees, service charges, commissions, or ancillary costs.

Any cancellation, auto-cancellation, or lapse of booking arising due to delay in payment, non-payment, partial payment, or failure to adhere to ticketing timelines (TTL) shall be treated as non-refundable, and zero refund shall be applicable irrespective of internal settlements with airline vendors, consolidators, or partners.

Upon payment of the booking amount (B.AMT), the Company may hold flight inventory under a temporary PNR, subject to payment deadlines received from airline vendors. Failure to comply with such deadlines may result in automatic release of the booking without any liability on the Company.

In cases where flights are booked directly by the Company as part of a package, the Company shall not be liable for denial of boarding or cancellation arising from incorrect passenger details, invalid or expired passports, or any discrepancies in documentation provided by the Traveller/Agent. Travellers are required to report at the airport at least two (2) hours prior to scheduled departure, and any missed flight due to delay in arrival at the airport (particularly where transfers are not arranged by the Company) shall be treated as non-refundable. Where airport transfers are arranged by the Company, delays due to unforeseen regional or operational circumstances shall not render the Company liable for missed flights or refunds.

Baggage allowances, including cabin and check-in limits, shall be as per airline policy and specified in the final vouchers. Any additional charges arising from excess baggage or non-compliance with airline baggage restrictions shall be borne entirely by the Traveller/Agent. Certain airlines, including low-cost carriers, may mandate web check-in prior to arrival at the airport, and failure to comply may result in additional charges, which shall be borne by the Traveller/Agent without any recourse to the Company.

Meal preferences, if requested, may be communicated to the airline; however, the Company shall have no control over the availability, quality, or service of meals, which shall remain solely the responsibility of the airline.

It is expressly clarified that all internal arrangements, communications, remittances, financial transactions, and contractual terms between the Company and its vendors, partners, airlines, consolidators, or DMCs are strictly confidential and internal in nature. The Traveller/Agent shall have no right to access, demand, or be provided with such information. Further, sharing of internal documents, correspondence, personal identification details, or contact information of Company personnel or partners is strictly prohibited. Sharing of details of other travellers or passengers within the same PNR, group, or itinerary is also strictly prohibited and shall be treated as a breach of policy.

The Company acts solely as an intermediary and facilitator for flight bookings and shall not be held liable for any acts, omissions, errors, disruptions, or decisions of the airline or associated service providers.

5.3 Booking Cancellation – Hotel Only Services 

Refer to : 5.1 for this policy

5.4 Booking Cancellation – Land Only Services

Refer to : 5.1 for this policy

5.5 Booking Cancellation – Ferry Only Services

All ferry bookings, including but not limited to speedboats, longtail boats, public ferries, private ferries, and inter-island transfer vessels, shall be governed strictly by the terms, conditions, schedules, and operational policies of the respective ferry operators, service providers, and local authorities.

Tickets, passes, and reservations once issued for ferry services are strictly non-transferable, non-reusable, and may be non-refundable or partially refundable depending on the applicable supplier policy. Any ferry service marked as “Non-Refundable” in the final travel vouchers shall attract 100% cancellation charges, and no refund shall be payable under any circumstances.

In the event of a No-Show, failure to report at the designated boarding point within the prescribed reporting time, or failure to cancel within the permitted timelines, the booking shall be treated as fully non-refundable, irrespective of the refundability status.

Any cancellation, auto-cancellation, or lapse of ferry booking due to delay in payment, non-payment, partial payment, or failure to adhere to payment deadlines shall be treated as non-refundable, and zero refund shall be applicable irrespective of internal settlements with ferry operators, DMCs, or partners.

Upon payment of the Booking Amount (B.AMT), the Company may provisionally hold ferry inventory subject to confirmation timelines and payment deadlines received from ferry operators. Failure to comply with such timelines may result in automatic release of the booking without any liability on the Company.

All ferry services are subject to weather conditions, sea conditions, tidal variations, operational feasibility, local regulations, and approvals from competent authorities. The Company shall not be responsible for any delay, rescheduling, rerouting, or cancellation of ferry services arising from such conditions or from decisions taken by ferry operators.

In cases where ferry services are delayed, cancelled, or modified due to operational reasons, weather disruptions, or safety concerns:

• The Company shall not be held liable for any direct or indirect losses, delays, or inconvenience.

• Any refund, rescheduling, or alternative arrangement shall be subject strictly to the ferry operator’s policy and actual recoveries, if any.

Passengers are required to report at the designated boarding point within the stipulated reporting time. Failure to do so shall be treated as a No-Show, and no refund shall be applicable.

It is the sole responsibility of the Traveller/Agent to provide accurate passenger details. Any denial of boarding or cancellation arising due to incorrect, incomplete, or mismatched passenger information shall be treated as non-refundable, with no liability on the Company.

Baggage allowances, safety requirements, and boarding protocols shall be governed by the respective ferry operator. Any additional charges, restrictions, or refusal of carriage due to excess baggage, safety concerns, or non-compliance with operator guidelines shall be borne entirely by the Traveller/Agent.

It is expressly clarified that all internal communications, contractual terms, remittances, and financial dealings between the Company and ferry operators, DMCs, or partners are strictly confidential and internal in nature. The Traveller/Agent shall have no right to access or demand such information. Sharing of internal documents, correspondence, personal identification details, or contact information of Company personnel or partners is strictly prohibited. Sharing of details of other travellers within the same transfer, group, or itinerary is also strictly prohibited and shall constitute a breach of policy.

The Company acts solely as an intermediary and facilitator for ferry bookings and shall not be held liable for any acts, omissions, delays, cancellations, safety decisions, or operational issues of the ferry operators or associated service providers.

6. Payment & Commercial Non-Compliance

6.1 Booking Cancellation – Delay or Non-Payment

All bookings, reservations, and services are strictly subject to timely receipt and realization of payments as per the agreed payment schedule communicated at the time of booking. Failure to adhere to such timelines shall constitute a material breach of booking terms.

In the event of delay in payment, partial payment, or non-payment by the Traveller/Agent, the Company reserves the absolute right to cancel, auto-release, or withdraw any booking, in whole or in part, without prior notice and without any liability whatsoever.

Any such cancellation or lapse of booking shall be treated as non-refundable, and the Traveller/Agent shall not be entitled to any refund, irrespective of whether the booking was marked as “Refundable,” “Non-Refundable,” or “Pay at Hotel/Property” in the final vouchers or itinerary.

It is expressly clarified that all bookings (including but not limited to flights, hotels, ferries, transfers, activities, and experiences) are subject to supplier-imposed payment deadlines, ticketing time limits (TTL), and inventory hold conditions. Upon payment of the Booking Amount (B.AMT), the Company may provisionally hold inventory (including temporary PNRs for flights or tentative reservations for hotels and land services), which remain subject to strict payment deadlines. Failure to complete payments within such timelines may result in automatic cancellation or release of booking inventory by the supplier or system, without any recourse.

The Traveller/Agent further acknowledges and agrees that all payment deadlines, schedules, and timelines once communicated via email or any official written communication shall be deemed final and binding. The Company shall have no obligation or responsibility to provide any further reminders, whether manual or automated, including but not limited to personal follow-ups by relationship managers, calls, messages, or emails from accounts or operational teams, or system-generated reminders. Failure to send or receive any such reminder shall not constitute a waiver, extension, or modification of the applicable payment deadlines.

It shall be the sole responsibility of the Traveller/Agent to track and comply with all payment timelines. Any delay, non-payment, or failure to act within such deadlines shall attract consequences as per this policy, including but not limited to auto-cancellation and zero refund.

In all such cases, 100% cancellation charges may apply, and no refund shall be payable. This condition shall apply irrespective of internal payments made or not made by the Company to its vendors, partners, DMCs, airlines, hotels, resorts, transport providers, or consolidators. The Company shall not be liable for any losses, damages, or price escalations arising from rebooking or fresh requests.

Any subsequent request for reinstatement, rebooking, or fresh reservation shall be treated as a new booking, subject to prevailing availability and revised pricing, without any obligation on the Company to honor previous rates, inventory, or terms.

It is further clarified that all internal communications, remittances, contractual arrangements, and payment dealings between the Company and its suppliers are strictly confidential and internal in nature. The Traveller/Agent shall have no right to access, demand, or rely upon such internal information.

The Company acts solely as an intermediary/facilitator and shall not be held liable for any cancellation, release of inventory, or penalties imposed by suppliers due to non-compliance with payment timelines by the Traveller/Agent.

6.2 Automated Payment Reminders

Any automated payment reminders, notifications, alerts, or system-generated communications issued by the Company (including but not limited to emails, messages, or platform notifications) are provided strictly on a best-effort and facilitation basis and shall not be construed as a contractual obligation.

The absence, delay, failure, or non-receipt of any such automated reminder, for any reason whatsoever (including technical errors, system failures, spam filtering, incorrect contact details, or otherwise), shall not relieve the Traveller/Agent from the obligation to adhere to the communicated payment deadlines.

All payment timelines, once shared via official communication, shall remain final, binding, and enforceable, irrespective of whether any reminder has been sent or received.

The Traveller/Agent acknowledges that reliance on automated reminders is at their own risk, and the Company shall bear no liability whatsoever for any consequences arising due to missed deadlines, including but not limited to auto-cancellation of bookings, imposition of charges, or loss of services.

6.3 Add-On Supplement Payment (Third-Party Services)

Add-on supplements refer to optional, third-party services requested by the Traveller/Agent, including but not limited to visa assistance, immigration services, green tax/city tax payments, decoration services, special arrangements, or any additional service not forming part of the Company’s core offerings of accommodation, transportation, or packaged experiences.

All such add-on services shall be arranged strictly on a facilitation basis, and shall be governed by the terms, conditions, timelines, and policies of the respective third-party service providers.

The Traveller/Agent acknowledges and agrees that:

• All add-on supplements are chargeable over and above the package cost and must be paid in full within the specified timelines communicated by the Company.

• Such services may be non-refundable, non-transferable, and subject to independent cancellation policies, which may result in partial or zero refund upon cancellation.

• The Company does not guarantee confirmation, timelines, approval, or outcome of such services (including but not limited to visa approvals or immigration clearances), as the same are solely under the control of the respective authorities or third-party providers.

In the event of delay in payment, non-payment, or failure to comply with documentation requirements, the Company reserves the right to cancel or not process such add-on services without any liability.

The Company shall not be held responsible for:

• Rejection, delay, or non-approval of visas or immigration services

• Changes in government regulations, tax structures, or third-party charges

• Any loss, damage, delay, or inconvenience arising from such services

All payments, remittances, and coordination with third-party providers shall remain confidential and internal, and the Traveller/Agent shall have no right to access internal arrangements or communications.

The Company acts solely as an intermediary/facilitator for such add-on supplements and shall not be liable for any acts, omissions, errors, delays, or decisions of the respective third-party providers or authorities.

6.4 Non-Refundable Bookings

Any booking, service, or component thereof (including but not limited to flights, hotels, ferries, transfers, activities, experiences, or add-on supplements) explicitly marked as “Non-Refundable” in the quotation, confirmation, or final travel vouchers shall be strictly non-refundable under all circumstances.

The Traveller/Agent acknowledges and agrees that:

• Upon confirmation and/or issuance of tickets, vouchers, or reservations, such bookings shall attract 100% cancellation charges, and no refund shall be payable in case of cancellation, modification, or non-utilization.

• Any failure to utilize the booked service, including No-Show, late arrival, missed departure, or denial of boarding, shall be treated as non-refundable in full.

Notwithstanding anything to the contrary contained elsewhere in this policy, the provisions of this Non-Refundable Bookings clause shall prevail and override all other cancellation terms and conditions, and no conflicting provision shall be interpreted to dilute or negate the non-refundable nature of such bookings.

Non-refundable conditions shall apply irrespective of:

• Delay in payment, partial payment, or non-payment leading to auto-cancellation or release of booking

• Internal payment status between the Company and its vendors/partners (including DMCs, airlines, hotels, resorts, transport providers, or consolidators)

• Operational disruptions, third-party actions, supplier-imposed restrictions, or external circumstances

In cases where the Traveller/Agent is unable to travel due to:

• Missing, invalid, expired, damaged, or incorrect travel documents (including passport/visa)

• Failure to comply with travel requirements, reporting timelines, or mandatory procedures
   such bookings shall remain non-refundable, and no liability shall arise on the Company.

All bookings remain subject to availability, supplier confirmation, and payment timelines. Any provisional itinerary, quotation, or tentative booking reference shared prior to final confirmation shall hold no validity and shall not be construed as a guaranteed reservation.

It is further clarified that:

• Refunds, if any, in exceptional cases shall be solely at the discretion of the respective supplier and only to the extent actually received by the Company.

• Any such refund shall exclude taxes, service charges, convenience fees, commissions, or ancillary costs.

The Company acts solely as an intermediary/facilitator, and shall not be liable for any acts, omissions, cancellations, or decisions of third-party service providers.

The Traveller/Agent hereby agrees to waive any claims, disputes, or chargebacks against the Company in respect of non-refundable bookings and acknowledges full acceptance of the associated financial risks at the time of booking.

7. Medical & Emergency Related Cancellations

This section outlines the terms applicable to cancellations arising due to medical conditions, emergencies, or unforeseen personal circumstances affecting the Traveller/Agent. Such cases shall be subject to applicable supplier policies, documentation requirements, and the Company’s cancellation terms.

7.1 Cancellation Due to Medical Reasons (COVID-Specific)

In the event of cancellation arising solely due to the Traveller testing positive for COVID-19, the Traveller/Agent may be eligible for a refund of up to 100% of the booking value, subject to deduction of applicable remittance charges, banking charges, transaction fees, and any non-recoverable expenses.

Eligibility for such refund shall be strictly subject to the following conditions:

• A valid COVID-19 positive test report must be submitted at the time of cancellation, issued by a laboratory recognized/approved by the Government of India.

• The test report must clearly correspond to the Traveller’s name and match the booking details, and must be dated within a reasonable timeframe prior to the scheduled travel/service date.

• The cancellation request must be raised immediately upon diagnosis and prior to the commencement of travel/services.

It is expressly clarified that:

• This provision shall apply only to the affected Traveller(s) named in the report, unless otherwise specified.

• Any refund shall be processed only after verification of documents and shall be subject to supplier acceptance and actual recoveries, where applicable.

• The Company reserves the right to verify, reject, or seek additional documentation in case of any discrepancy, suspicion, or insufficiency of proof.

In all cases, remittance charges, banking fees, currency conversion differences, and administrative costs shall be non-refundable.

The Company acts solely as an intermediary/facilitator and shall not be liable for any delays, rejections, or limitations imposed by suppliers or authorities in processing such cancellations.

7.2 Booking Cancellation – Due to Medical Emergency

Any request for cancellation on account of a medical emergency (including but not limited to illness, hospitalization, injury, or any personal health-related condition affecting the Traveller or immediate family) shall be considered only on a case-to-case basis, and shall not entitle the Traveller/Agent to any automatic refund.

All such cancellations shall be governed strictly by the applicable cancellation policies of the respective suppliers, including but not limited to airlines, hotels, resorts, transport providers, and other service operators. The Company does not guarantee any waiver of cancellation charges and shall not be liable to provide any refund beyond what is actually recoverable from the respective suppliers.

The Traveller/Agent acknowledges and agrees that:

• Submission of medical documents, certificates, or hospitalization records does not guarantee approval of refund or waiver of charges.

• Any request must be supported by valid, verifiable medical documentation issued by a registered medical practitioner or recognized medical institution, clearly stating the condition, date, and inability to travel.

• The Company reserves the absolute right to verify, reject, or seek additional documentation at its sole discretion.

In all cases:

• Non-Refundable bookings shall remain strictly non-refundable, and the Non-Refundable Bookings clause shall prevail.

• Any refund, if approved, shall be limited strictly to the amount actually received from the respective supplier(s), after deduction of applicable cancellation charges, service fees, remittance costs, and non-recoverable expenses.

• Processing timelines shall depend entirely on supplier responses and approvals, and the Company shall not be liable for any delays or rejections.

It is further clarified that the Company acts solely as an intermediary/facilitator and shall not be responsible for any decisions, approvals, or rejections made by third-party suppliers.

The Traveller/Agent hereby waives any claims, disputes, or demands against the Company in relation to cancellations arising out of medical emergencies.

8. Modification & Operational Changes

This section governs any modifications, amendments, rescheduling, or operational changes to confirmed bookings. All such changes shall be subject to availability, applicable charges, and supplier-specific terms and conditions.

8.1 General Amendment Clause

Any request for amendment, modification, rescheduling, or re-issuance of a confirmed booking (including but not limited to changes in travel dates, passenger details, services, itinerary, or inclusions) shall be subject strictly to availability, operational feasibility, and the terms and conditions of the respective suppliers, vendors, and partners.

The Traveller/Agent acknowledges and agrees that:

• All bookings are processed on an offline basis, and any amendment request may require a processing timeline of 48–72 hours or more, subject to supplier response.

• Amendments are not guaranteed and may be restricted or denied for certain bookings, including but not limited to those marked as “Non-Refundable”, promotional fares, discounted packages, or supplier-restricted inventory.

• Any amendment may result in change of service, supplier, or configuration, including replacement with similar alternatives within the same budget range, without obligation to maintain exact parity.

All amendments shall attract applicable charges, including but not limited to:

• Supplier-imposed penalties

• Fare differences (calculated as New Fare minus Original Base Fare)

• Re-issuance/rescheduling charges

• Service fees, transactional charges, and administrative costs

The Traveller/Agent shall be liable to pay all such charges in full prior to confirmation of the amendment. No amendment shall be deemed confirmed unless communicated through official email from the Company.

It is expressly clarified that:

• Discounts, promotional offers, sponsorship benefits, or complimentary services originally applied shall not be carried forward or reinstated in case of amendment, rescheduling, or re-issuance.

• Any amendment request arising post cancellation (including due to medical reasons, disaster, non-payment, or operational issues) shall be treated as a fresh booking, and all prevailing rates, charges, and conditions shall apply.

In cases where amendment is not feasible:

• The booking shall continue as originally confirmed; or

• The same shall be treated as a cancellation, and cancellation charges shall apply as per the applicable policy.

Further:

• Any amendment request submitted beyond permissible timelines, after issuance of final vouchers, or post commencement of travel/services may not be entertained.

• All amendments remain subject to supplier approval, and the Company shall not be responsible for any refusal, delay, or limitation imposed by third-party providers.

Non-Refundable bookings shall remain strictly non-amendable, and the Non-Refundable Policy shall override any amendment request.

The Company acts solely as an intermediary/facilitator, and shall not be liable for any losses, fare increases, service changes, or additional costs arising out of amendment requests.

The Traveller/Agent hereby agrees to waive any claims, disputes, or demands arising out of amendment restrictions, delays, charges, or rejections.

8.2 CRS / Quote Updates (Customer Requirement Sheet – System-Level Changes)

All quotations, itineraries, and service proposals are prepared strictly based on the Customer Requirement Sheet (CRS) or requirements shared by the Traveller/Agent. The CRS shall be treated as the primary and binding reference document for all planning, costing, and booking purposes.

The Traveller/Agent acknowledges and agrees that:

• Any quotation, itinerary, or proposal is entirely dependent on the accuracy, completeness, and finality of the CRS inputs provided.

• Any change, revision, omission, or inconsistency in the CRS shall result in corresponding changes to pricing, availability, services, and overall booking structure.

It is expressly clarified that:

• Any update or modification in the CRS (including but not limited to change in travel dates, passenger details, destinations, services, inclusions, exclusions, or preferences) shall be treated as a fresh requirement, and the Company reserves the right to revise the quotation, rework the itinerary, or revalidate availability.

• Previously shared quotations, itineraries, or tentative booking references shall stand automatically cancelled and superseded upon any CRS update, and shall hold no validity unless re-confirmed in writing.

In case of CRS updates:

• The Traveller/Agent shall be liable to bear any increase in cost, change in service, or loss of availability arising due to such revisions.

• Any delay in sharing final CRS inputs may result in price escalation, inventory unavailability, or change in supplier terms, for which the Company shall not be held liable.

Post confirmation of booking:

• Any deviation from the CRS shall be treated as an amendment request, and shall be governed by the Modification & Amendment Clause, including applicable charges, penalties, and supplier approvals.

It is further clarified that:

• The Company shall not be responsible for any errors, omissions, or discrepancies arising from incorrect or incomplete CRS inputs provided by the Traveller/Agent.

• All services remain subject to availability, supplier confirmation, and prevailing conditions at the time of booking or amendment.

The Company acts solely as an intermediary/facilitator, and shall not be liable for any losses, cost escalations, or service variations arising out of CRS changes or inaccuracies.

The Traveller/Agent hereby agrees to waive any claims, disputes, or demands arising from revisions, pricing changes, or operational impact caused due to CRS updates.

8.3 CRS Updation – No Price Change

Any update, modification, or revision in the Customer Requirement Sheet (CRS) that does not result in a change in the overall booking cost may be processed by the Company subject to operational feasibility, availability, and supplier acceptance.

The Traveller/Agent acknowledges and agrees that:

• Such updates may include minor adjustments (including but not limited to preference changes, sequencing of services, room configurations, non-cost impacting corrections, or internal itinerary realignment) that do not affect the total price.

• The Company reserves the right to implement such changes without financial impact, while ensuring reasonable equivalence in service delivery.

It is expressly clarified that:

• Even in cases where there is no price change, all updates remain subject to supplier approval, availability, and operational constraints, and are not guaranteed.

• The Company may, where required, substitute services, suppliers, or arrangements with similar alternatives of comparable standard or category, without obligation to maintain exact parity.

Such updates:

• Shall not entitle the Traveller/Agent to any price reduction, compensation, or claim, even if the perceived value or structure of services is altered.

• Shall be considered valid only upon written confirmation issued by the Company.

In case the requested update is not feasible without impacting cost, availability, or structure, the same shall be:

• Reclassified as a “CRS Updation – With Price Change”, or

• Treated as an amendment request, and processed in accordance with the applicable amendment and pricing clauses.

The Company acts solely as an intermediary/facilitator, and shall not be liable for any operational limitations, supplier restrictions, or service variations arising from such updates.

The Traveller/Agent hereby agrees to waive any claims, disputes, or demands arising out of non-price impacting CRS updates or associated service adjustments.

8.4 CRS Updation – With Price Change

Any update, modification, or revision in the Customer Requirement Sheet (CRS) that results in a change in the overall booking cost shall be treated as a material change in booking requirements and shall be subject to re-pricing, revalidation, and fresh confirmation.

The Traveller/Agent acknowledges and agrees that:

• Any such update (including but not limited to changes in travel dates, passenger details, destinations, duration, services, inclusions, or preferences) shall lead to revision of the quotation and itinerary, based on prevailing rates, availability, and supplier terms.

• Previously shared quotations, pricing, and tentative confirmations shall stand automatically cancelled and superseded, and shall hold no validity unless re-confirmed in writing by the Company.

In all such cases:

• The Traveller/Agent shall be liable to pay the full differential amount (increase in cost) arising due to CRS changes, including but not limited to fare revisions, rate changes, supplier penalties, re-issuance charges, and administrative costs.

• Any reduction in cost, if applicable, shall be subject to supplier policies and actual recoveries, and the Company does not guarantee any price benefit or refund.

It is expressly clarified that:

• All revised pricing shall be time-bound and subject to immediate availability, and may change further if not confirmed within the stipulated timeline.

• Any delay in acceptance or payment of the revised amount may result in further price escalation or loss of availability, for which the Company shall not be held liable.

Post confirmation:

• The revised booking shall be processed only upon full payment of the differential amount within the specified timeline.

• Failure to comply shall result in auto-cancellation or release of booking, and applicable cancellation and non-payment clauses shall apply, including zero refund where applicable.

Further:

• All CRS updates with price impact shall be treated as amendments, and shall be subject to supplier approval, operational feasibility, and applicable penalties.

• Non-Refundable bookings shall remain strictly non-amendable, and the Non-Refundable Policy shall override any such request.

The Company acts solely as an intermediary/facilitator, and shall not be liable for any price changes, inventory loss, or service variations arising from CRS updates or supplier-driven revisions.

The Traveller/Agent hereby agrees to waive any claims, disputes, or demands arising out of revised pricing, availability changes, or operational impact caused due to CRS updation.

8.5 Name Change Clause

Any request for correction, modification, or change in passenger name details in a confirmed booking shall be subject strictly to supplier policies, fare rules, and operational feasibility, and shall not be guaranteed under any circumstances.

The Traveller/Agent acknowledges and agrees that:

Name changes are highly restricted and, in most cases (especially for flights, ferries, and certain hotels), may not be permitted after booking confirmation or ticket issuance.

Any request for name correction (including spelling errors, title changes, or partial corrections) must be raised immediately upon detection and within the permissible timelines, if any, defined by the respective supplier.

It is expressly clarified that:

Minor corrections (such as typographical errors) may be considered at the sole discretion of the supplier, subject to applicable charges and verification.

Full name changes, passenger substitutions, or transfer of booking to another individual shall generally be treated as cancellation and fresh booking, and shall attract full cancellation charges as per the applicable policy.

All permitted name changes or corrections shall be subject to:

Applicable supplier penalties and re-issuance charges

Fare differences, if any

Administrative and processing fees

The Traveller/Agent shall be liable to pay all such charges in full prior to confirmation of the change. No name amendment shall be considered valid unless confirmed through official written communication from the Company.

The Company shall not be held responsible for:

Denial of boarding, cancellation, or service refusal arising from incorrect, incomplete, or mismatched passenger details

Any loss, penalty, or additional cost resulting from failure to provide accurate details at the time of booking

Non-Refundable bookings shall remain strictly non-amendable, and the Non-Refundable Policy shall override any request for name change.

The Company acts solely as an intermediary/facilitator, and shall not be liable for any refusal, restriction, or delay imposed by airlines, ferry operators, hotels, or other service providers.

The Traveller/Agent hereby agrees to waive any claims, disputes, or demands arising out of name change limitations, rejections, or associated charges.

Name Correction vs Name Change 

For the purpose of this Policy, a clear distinction shall be made between “Name Correction” and “Name Change”, and the same shall be interpreted strictly in accordance with supplier policies and operational feasibility.

Name Correction shall refer to:

• Minor rectifications in passenger details, including but not limited to typographical or spelling errors, title corrections (Mr./Ms./Mrs.), or adjustment of characters within the same individual’s name,

• Corrections that do not alter the identity of the passenger, and where the original and corrected names can be reasonably established as belonging to the same person.

Such corrections may be permitted only at the discretion of the respective supplier, subject to:

• Verification of supporting identification documents

• Applicable correction fees, re-issuance charges, and administrative costs

• Compliance with supplier timelines and fare rules

Name Change, on the other hand, shall include:

• Replacement of one passenger with another

• Transfer of booking to a different individual

• Substantial modification of the name resulting in a change of identity

All such cases shall be treated as a Name Change, irrespective of how the request is described by the Traveller/Agent, and shall be deemed as:

• Cancellation of the existing booking, and

• Creation of a fresh booking, subject to prevailing availability, revised pricing, and applicable cancellation charges

It is expressly clarified that:

• Determination of whether a request qualifies as a “Name Correction” or a “Name Change” shall be made solely by the Company and/or the respective supplier, and such determination shall be final and binding.

• In case of ambiguity, stricter interpretation shall apply, and the request may be treated as a Name Change.

• Non-Refundable bookings shall remain non-amendable, and the Non-Refundable Policy shall override any such request.

The Company shall not be liable for any losses, penalties, denial of boarding, or additional costs arising out of incorrect passenger details or rejection of name correction/change requests.

The Traveller/Agent hereby agrees to waive any claims or disputes arising from classification, charges, or rejection of such requests.

9. Re-Issue of Services

This section outlines the conditions under which any confirmed service may be re-issued. Re-issuance shall be strictly subject to supplier approval, fare rules, operational feasibility, and applicable penalties, and is not guaranteed under any circumstances.

9.1 General Re-Issue Clause

Any request for re-issuance of confirmed services (including but not limited to flight tickets, hotel vouchers, transfer bookings, ferry tickets, or activity confirmations) shall be governed strictly by supplier policies, fare rules, operational feasibility, and availability, and shall not be guaranteed under any circumstances.

The Traveller/Agent acknowledges and agrees that:

• Re-issuance may arise due to amendments, corrections, schedule changes, CRS updates, or operational requirements, and shall be processed strictly on a case-to-case basis.

• All services are processed offline, and re-issuance requests may require a processing timeline of 48–72 hours or more, subject to supplier response and system limitations.

All re-issuances shall attract applicable charges, including but not limited to:

• Supplier-imposed penalties

• Fare/rate differences (calculated as revised cost minus original base cost)

• Re-issuance fees and administrative charges

• Currency fluctuations, remittance costs, and transaction fees

The Traveller/Agent shall be liable to pay all such charges in full prior to confirmation of re-issuance. No re-issued service shall be considered valid unless confirmed through official written communication from the Company.

It is expressly clarified that:

• Re-issuance shall be subject to availability at the time of request, and previously confirmed services, rates, or inventory shall not be guaranteed.

• Any re-issued service may result in change of supplier, service configuration, timing, routing, or inclusions, and the Company shall not be obligated to maintain exact parity with the original booking.

• Discounts, offers, or promotional benefits applied to the original booking shall not be carried forward or reinstated upon re-issuance.

In cases where re-issuance is not feasible:

• The original booking shall continue as confirmed; or

• The same shall be treated as a cancellation, and applicable cancellation charges shall apply.

Further:

• Any re-issuance request submitted beyond permissible timelines, after issuance of final vouchers, or post commencement of travel/services may not be entertained.

• All re-issuances remain subject to supplier approval, and the Company shall not be responsible for any refusal, delay, or limitation imposed by third-party providers.

Non-Refundable bookings shall remain strictly non-reissuable, and the Non-Refundable Policy shall override any such request.

The Company acts solely as an intermediary/facilitator, and shall not be liable for any losses, fare increases, inventory changes, or service variations arising out of re-issuance requests.

The Traveller/Agent hereby agrees to waive any claims, disputes, or demands arising out of re-issuance limitations, delays, charges, or rejections.

9.2 Service-Specific Re-Issue Provisions

Re-issuance of services shall be governed by service-specific rules, supplier policies, and operational constraints, and shall vary depending on the nature of the service (including but not limited to flights, hotels, ferries, transfers, activities, and add-on supplements).

The Traveller/Agent acknowledges and agrees that re-issuance conditions shall be applied as follows:

• Flight Services:
  Re-issuance shall be strictly subject to airline fare rules, ticket validity, and availability. Any change may attract airline penalties, fare differences, re-issuance fees, and taxes. Certain fare types, including promotional or low-cost fares, may be non-reissuable, and may require cancellation and fresh booking.

• Hotel & Accommodation Services:
  Re-issuance (including date changes or stay modifications) shall be subject to hotel contract terms, rate plans, and availability. Changes may result in rate revisions, penalties, or change of property/category, and may not be permitted for non-refundable bookings.

• Ferry & Transfer Services (Speedboat/Seaplane/Private Transfers):
  Re-issuance shall depend on operator schedules, weather conditions, seat availability, and local regulations. Changes may attract rescheduling charges, full rebooking costs, or may not be permitted once manifests are finalized.

• Land Services (Tours, Activities, Experiences):
  Re-issuance shall be subject to availability, time slots, and vendor policies. Many services are time-bound and non-reissuable, and may require full cancellation and rebooking.

• Add-On Supplements (Visa, Taxes, Decorations, Special Services):
  Re-issuance shall depend entirely on third-party providers and authorities, and such services are generally non-reissuable and non-refundable, once initiated or processed.

It is expressly clarified that:

• Each service shall be treated as an independent component, and re-issuance of one service shall not guarantee or imply re-issuance of other components within the same booking.

• Any re-issuance may result in change of supplier, service configuration, timing, routing, or inclusions, without obligation to maintain exact parity.

• Non-Refundable bookings shall remain strictly non-reissuable, and the Non-Refundable Policy shall override any service-specific provision.

All re-issuances shall be subject to:

• Applicable supplier penalties and charges

• Fare/rate differences

• Administrative, remittance, and processing costs

The Traveller/Agent shall be liable to pay all such charges in full prior to confirmation. No re-issued service shall be valid unless confirmed through official written communication from the Company.

The Company acts solely as an intermediary/facilitator, and shall not be liable for any refusal, delay, restriction, or variation imposed by third-party suppliers or service providers.

The Traveller/Agent hereby agrees to waive any claims, disputes, or demands arising out of service-specific re-issuance limitations, charges, or rejections.

9.3 Re-Issue of Flight Service Bookings

Any request for re-issuance of flight bookings (including but not limited to change of travel dates, sectors, routing, or passenger details) shall be governed strictly by the applicable airline fare rules, ticket conditions, and supplier policies, and shall be subject to availability and operational feasibility.

The Traveller/Agent acknowledges and agrees that:

• Flight tickets, once issued, are highly restrictive in nature, and re-issuance may not be permitted for certain fare types, including but not limited to promotional fares, discounted fares, and low-cost carrier (LCC) tickets.

• All flight bookings are processed on an offline basis, and re-issuance requests may require a processing timeline of 48–72 hours or more, subject to airline and consolidator response.

All permitted re-issuances shall attract applicable charges, including but not limited to:

• Airline-imposed change penalties

• Fare differences (calculated as revised fare minus original base fare)

• Re-issuance fees, administrative charges, and transaction costs

• Currency fluctuations, taxes, and ancillary service charges

The Traveller/Agent shall be liable to pay all such charges in full prior to confirmation of re-issuance. No re-issued ticket shall be considered valid unless confirmed through official written communication from the Company.

It is expressly clarified that:

• Re-issuance shall be subject to seat availability in the same or applicable fare class, and the original fare, inventory, or pricing shall not be guaranteed.

• Any re-issuance may result in change of airline, routing, layover, travel duration, or schedule, and the Company shall not be obligated to maintain exact parity with the original booking.

• Discounts, promotional benefits, or special fares applied to the original booking shall not be carried forward or reinstated upon re-issuance.

In cases where re-issuance is not permitted or not feasible:

• The booking shall be treated as a cancellation, and applicable cancellation charges shall apply as per airline rules and Company policy; or

• A fresh booking shall be required at prevailing fares and conditions.

Further:

• Any re-issuance request made beyond permissible timelines, after departure, or in case of No-Show, shall be treated as non-reissuable and non-refundable, unless otherwise permitted by airline rules.

• Non-Refundable bookings shall remain strictly non-reissuable, and the Non-Refundable Policy shall override any such request.

The Company shall not be responsible for:

• Airline refusal, delays, or restrictions in processing re-issuance

• Schedule changes, cancellations, or operational disruptions imposed by airlines

• Any loss arising from fare increase, inventory unavailability, or missed deadlines

The Company acts solely as an intermediary/facilitator, and shall not be liable for any acts, omissions, or decisions of airlines, consolidators, or other service providers.

The Traveller/Agent hereby agrees to waive any claims, disputes, or demands arising out of re-issuance limitations, charges, delays, or rejections.

9.5 Re-Issue of Hotel Service Bookings

Any request for re-issuance of hotel or accommodation bookings (including but not limited to change in travel dates, room category, occupancy, guest details, or stay duration) shall be governed strictly by the applicable rate plans, supplier contracts, and policies of the respective hotel/resort/villa or DMC, and shall be subject to availability and operational feasibility.

The Traveller/Agent acknowledges and agrees that:

• Hotel bookings are confirmed based on specific rate plans, inventory blocks, and contractual terms, and re-issuance may not be permitted for certain bookings, including but not limited to non-refundable rates, promotional offers, peak season bookings, or special contracted inventory.

• All hotel bookings are processed on an offline basis, and any re-issuance request may require a processing timeline of 48–72 hours or more, subject to supplier confirmation and system limitations.

All permitted re-issuances shall attract applicable charges, including but not limited to:

• Supplier-imposed amendment or re-issuance penalties

• Rate differences (calculated as revised stay cost minus original base cost)

• Administrative, handling, and processing charges

• Currency fluctuations, taxes, and remittance costs

The Traveller/Agent shall be liable to pay all such charges in full prior to confirmation of re-issuance. No revised booking shall be deemed valid unless confirmed through official written communication from the Company.

It is expressly clarified that:

• Re-issuance shall be subject to availability of rooms, categories, and rate plans at the time of request, and the original property, room type, inclusions, or pricing shall not be guaranteed.

• Any re-issuance may result in change of hotel/resort/villa, room category, view, meal plan, or inclusions, and the Company shall not be obligated to maintain exact parity with the original booking.

• Promotional offers, discounts, honeymoon benefits, complimentary inclusions, or negotiated rates applicable to the original booking shall not be carried forward or reinstated upon re-issuance.

In cases where re-issuance is not permitted or not feasible:

• The booking shall be treated as a cancellation, and applicable cancellation charges (including up to 100% retention) shall apply as per supplier policy; or

• A fresh booking shall be required at prevailing rates and conditions.

Further:

• Any re-issuance request made beyond permissible timelines, within restricted cancellation periods, or post check-in date shall be non-reissuable and non-refundable.

• In cases of overbooking, inventory withdrawal, or operational constraints at the property, the Company may offer alternative accommodation of similar category or budget, subject to availability, without liability.

• Non-Refundable bookings shall remain strictly non-reissuable, and the Non-Refundable Policy shall override any such request.

The Company shall not be responsible for:

• Supplier refusal, delays, or restrictions in processing re-issuance

• Changes in hotel policies, local regulations, taxes, or mandatory charges (including green tax, city tax, or resort fees)

• Any loss arising from rate escalation, non-availability, or failure to confirm revised arrangements

The Company acts solely as an intermediary/facilitator, and shall not be liable for any acts, omissions, service deficiencies, or decisions of the hotel/resort/villa or associated suppliers.

The Traveller/Agent hereby agrees to waive any claims, disputes, or demands arising out of re-issuance limitations, charges, substitutions, or rejections.

9.5 Re-Issue of Land Service Bookings

Any request for re-issuance of land service bookings (including but not limited to tours, activities, excursions, transfers, guides, entry tickets, intercity transport, or on-ground arrangements such as bus/cab/van/boat services) shall be governed strictly by the applicable policies of the respective local operators, vendors, DMCs, and service providers, and shall be subject to availability, time-slot constraints, and operational feasibility.

The Traveller/Agent acknowledges and agrees that:

• Land services are typically time-bound, capacity-controlled, and pre-scheduled, and re-issuance may not be permitted once such services are confirmed, especially for fixed departure tours, pre-booked tickets, or peak season inventory.

• Many land services are non-refundable and non-reissuable in nature, particularly once booked, ticketed, or reserved with third-party vendors.

• All land services are processed on an offline basis, and re-issuance requests may require a processing timeline of 48–72 hours or more, subject to vendor response and operational constraints.

All permitted re-issuances shall attract applicable charges, including but not limited to:

• Vendor-imposed amendment or re-issuance penalties

• Full or partial rebooking costs, where original services cannot be modified

• Rate differences (calculated as revised service cost minus original base cost)

• Administrative, handling, remittance, and transaction charges

The Traveller/Agent shall be liable to pay all such charges in full prior to confirmation of re-issuance. No revised service shall be deemed valid unless confirmed through official written communication from the Company.

It is expressly clarified that:

• Re-issuance shall be subject to availability of slots, timings, and vendor capacity, and the original schedule, vendor, or service structure shall not be guaranteed.

• Any re-issuance may result in change of timing, sequence, vendor, route, vehicle type, or inclusions, and the Company shall not be obligated to maintain exact parity with the original booking.

• Pre-booked tickets, entry passes, permits, or timed services shall generally be non-reissuable, and may require cancellation and fresh booking (if permitted).

• Tickets once purchased for international or domestic transfers (including but not limited to ferry, bus, cab, van, longtail boat, or speedboat services) shall be non-refundable, non-transferable, and non-reissuable, unless otherwise permitted by the respective operator.

In cases where re-issuance is not permitted or not feasible:

• The booking shall be treated as a cancellation, and applicable cancellation charges (including up to 100% retention) shall apply; or

• A fresh booking shall be required at prevailing rates, availability, and conditions.

Further:

• Any re-issuance request made beyond permissible timelines, after reporting time, or in case of No-Show or missed service, shall be treated as non-reissuable and non-refundable.

• Non-Refundable bookings shall remain strictly non-reissuable, and the Non-Refundable Policy shall override any such request.

The Company shall not be responsible for:

• Vendor refusal, delays, or restrictions in processing re-issuance

• Changes in schedules, cancellations, weather conditions, local regulations, or operational disruptions affecting services

• Any loss arising from missed services, late reporting, incorrect details, or failure to adhere to timelines

The Company acts solely as an intermediary/facilitator, and shall not be liable for any acts, omissions, delays, or service deficiencies of local operators, transport providers, or third-party vendors.

The Traveller/Agent hereby agrees to waive any claims, disputes, or demands arising out of re-issuance limitations, charges, schedule changes, or rejections.

9.6 Re-Issue of Ferry Service Bookings

Any request for re-issuance of ferry service bookings (including but not limited to speedboat transfers, seaplane transfers, domestic ferries, longtail boats, or any water-based transport services) shall be governed strictly by the policies, schedules, and operational conditions of the respective ferry operators, transport providers, and local authorities, and shall be subject to availability and feasibility.

The Traveller/Agent acknowledges and agrees that:

• Ferry services are schedule-driven, capacity-controlled, and highly dependent on weather, operational clearances, and local regulations, and re-issuance may not be permitted once bookings are confirmed or manifests are finalized.

• Many ferry services are non-refundable, non-transferable, and non-reissuable in nature, particularly once tickets are issued or passenger details are submitted to the operator.

• All ferry bookings are processed on an offline basis, and re-issuance requests may require a processing timeline of 48–72 hours or more, subject to operator response and operational constraints.

All permitted re-issuances shall attract applicable charges, including but not limited to:

• Operator-imposed amendment or rescheduling penalties

• Full or partial rebooking costs, where modification of existing booking is not permitted

• Fare differences (calculated as revised cost minus original base cost)

• Administrative, handling, remittance, and transaction charges

The Traveller/Agent shall be liable to pay all such charges in full prior to confirmation of re-issuance. No revised ferry service shall be deemed valid unless confirmed through official written communication from the Company.

It is expressly clarified that:

• Re-issuance shall be subject to availability of seats, schedules, routes, and operational conditions, and the original timing, vessel type, or routing shall not be guaranteed.

• Any re-issuance may result in change of operator, vessel, schedule, route, waiting time, or mode of transfer (shared/private), without obligation to maintain exact parity with the original booking.

• Ferry services are subject to weather conditions, tide patterns, safety regulations, and government directives, and may be rescheduled, delayed, or cancelled without prior notice.

In cases where re-issuance is not permitted or not feasible:

• The booking shall be treated as a cancellation, and applicable cancellation charges (including up to 100% retention) shall apply; or

• A fresh booking shall be required at prevailing rates, availability, and conditions.

Further:

• Any re-issuance request made beyond permissible timelines, after reporting time, or in case of No-Show or missed transfer, shall be treated as non-reissuable and non-refundable.

• Tickets once purchased for ferry or water-based transport services shall be strictly non-refundable, non-transferable, and non-reissuable, unless expressly permitted by the respective operator.

• Non-Refundable bookings shall remain strictly non-reissuable, and the Non-Refundable Policy shall override any such request.

The Company shall not be responsible for:

• Operator refusal, delays, or restrictions in processing re-issuance

• Weather disruptions, sea conditions, safety restrictions, or local authority regulations impacting ferry operations

• Any loss arising from missed transfers, delayed reporting, incorrect passenger details, or failure to adhere to instructions

The Company acts solely as an intermediary/facilitator, and shall not be liable for any acts, omissions, delays, cancellations, or service deficiencies of ferry operators or third-party service providers.

The Traveller/Agent hereby agrees to waive any claims, disputes, or demands arising out of re-issuance limitations, schedule changes, operational disruptions, or rejections.

9.7 Re-Issue of Ground Services & Hotel Bookings 

Refer to policy 9.4 & 9.5 in conjunction.

9.8 Re-Issue Confirmation 

Reset New Booking Confirmation Mail 

Any re-issuance of services (including but not limited to flights, hotels, ferries, land services, or add-on components) shall be processed only upon explicit confirmation from the Traveller/Agent, acknowledging and accepting all applicable re-issue terms, conditions, charges, and revised service details.

The Traveller/Agent acknowledges and agrees that:

• Submission of a re-issuance request shall not constitute confirmation. Re-issuance shall be deemed valid only upon written acceptance of revised terms and full payment of applicable charges, as communicated by the Company.

• Such confirmation shall be final, binding, and irrevocable, and shall constitute acceptance of all revised pricing, service conditions, supplier terms, and operational changes associated with the re-issued booking.

It is expressly clarified that:

• In the absence of such confirmation, the Company shall have no obligation to process or hold any re-issuance request, and the original booking shall continue or be treated as cancelled, as applicable.

• Any delay in confirmation or payment may result in loss of availability, change in pricing, or lapse of re-issuance eligibility, for which the Company shall not be held liable.

Further:

• Once re-issued, the revised booking shall be governed entirely by the new terms, conditions, supplier policies, and pricing, and all previous terms or entitlements shall stand superseded.

• Any breach, non-compliance, or violation of the re-issuance terms by the Traveller/Agent shall entitle the Company to terminate the services or entire package, in whole or in part, without any liability or obligation to refund.

Non-Refundable bookings shall remain strictly non-reissuable, and the Non-Refundable Policy shall override any re-issuance request.

The Company acts solely as an intermediary/facilitator, and shall not be liable for any consequences arising out of re-issuance confirmations, delays, or enforcement of revised terms.

The Traveller/Agent hereby agrees to waive any claims, disputes, or demands arising out of re-issuance confirmation, revised terms, or termination arising from breach.

10. Termination of Tour & Services (Post Commencement)

This section outlines the conditions under which the Company may terminate, suspend, or curtail tour services after commencement, including circumstances arising from non-compliance, operational constraints, or external factors beyond control.

10.1 Termination of Tour & Services – On Bad Behaviour

The Company reserves the absolute right to suspend, withdraw, or terminate any part or entire tour/services after commencement, without prior notice, in the event of misconduct, inappropriate behaviour, or non-compliance by the Traveller/Agent or any person associated with the booking.

For the purpose of this clause, “bad behaviour” shall include, but not be limited to:

• Use of abusive, threatening, offensive, or inappropriate language or conduct towards Company representatives, suppliers, hotel staff, transport providers, or other travellers

• Violation of local laws, regulations, customs, or destination-specific rules

• Damage to property, negligence, or actions causing inconvenience, disruption, or harm to others

• Non-compliance with instructions, safety protocols, reporting timelines, or operational guidelines

• Any conduct deemed by the Company or its suppliers to be unsafe, disruptive, unlawful, or prejudicial to the smooth execution of services

The Traveller/Agent acknowledges and agrees that:

• Upon occurrence of such behaviour, the Company shall have the right to immediately terminate services, including accommodation, transfers, activities, or the entire package, in whole or in part.

• The Traveller/Agent may also be denied further services by suppliers, including hotels, airlines, transport operators, or local authorities, and the Company shall not be liable for the same.

It is expressly clarified that:

• No refund shall be payable for any unused or partially utilized services following such termination, and 100% retention of booking cost may apply.

• The Traveller/Agent shall be solely responsible for any additional costs, including but not limited to alternative accommodation, repatriation, penalties, damages, legal costs, or fines imposed by authorities or suppliers.

Further:

• The Company shall not be responsible for any loss, injury, delay, inconvenience, or disruption caused due to such termination.

• Any damages caused to property, services, or third parties shall be fully recoverable from the Traveller/Agent, and the Company reserves the right to initiate legal action or recovery proceedings if required.

The Company acts solely as an intermediary/facilitator, and shall not be liable for any actions taken by third-party suppliers or authorities in response to such behaviour.

The Traveller/Agent hereby agrees to indemnify and hold harmless the Company, its employees, representatives, and partners against any claims, liabilities, damages, losses, or expenses arising out of such misconduct.

The Traveller/Agent further agrees to waive any claims, disputes, or demands against the Company in relation to termination of services on account of bad behaviour.

10.2 Termination of Tour & Services – Non Clearance of Dues 

The Company reserves the absolute right to suspend, withdraw, or terminate any part or entire tour/services after commencement, without prior notice, in the event of delay in payment, partial payment, or non-payment of any outstanding amount by the Traveller/Agent.

The Traveller/Agent acknowledges and agrees that:

• All services provided during the course of the tour (including but not limited to accommodation, transfers, activities, add-on services, upgrades, or extensions) are strictly subject to timely receipt and realization of payments as per the agreed schedule.

• Any failure to clear outstanding dues within the stipulated timeline shall constitute a material breach of contract, entitling the Company to take immediate action.

In such cases:

• The Company shall have the right to immediately suspend or terminate services, including check-out from hotel, cancellation of transfers, discontinuation of activities, or withdrawal of any remaining services, in whole or in part.

• Suppliers (including hotels, transport providers, and local operators) may deny or discontinue services due to non-payment, and the Company shall not be liable for the same.

It is expressly clarified that:

• No refund shall be payable for any unused, partially utilized, or terminated services, and 100% retention of the booking cost may apply.

• The Traveller/Agent shall remain liable to pay all outstanding amounts, along with any additional charges, penalties, or damages arising due to such non-payment.

Further:

• Any costs incurred due to termination, including but not limited to alternative arrangements, penalties imposed by suppliers, recovery costs, legal expenses, or repatriation arrangements, shall be borne solely by the Traveller/Agent.

• The Company shall not be responsible for any loss, inconvenience, delay, or disruption caused due to suspension or termination of services.

The Company acts solely as an intermediary/facilitator, and shall not be liable for any actions taken by third-party suppliers or authorities in response to non-payment.

The Traveller/Agent hereby agrees to indemnify and hold harmless the Company, its employees, representatives, and partners against any claims, liabilities, damages, or losses arising out of such non-payment.

The Traveller/Agent further agrees to waive any claims, disputes, or demands against the Company in relation to termination of services due to non-payment.

10.3 Termination of Tour & Services – Services Revoked for Resolution

The Company reserves the absolute right to temporarily suspend, withdraw, or revoke any part or entire tour/services after commencement, without prior notice, for the purpose of investigation, verification, dispute resolution, operational correction, or compliance with supplier or regulatory requirements.

The Traveller/Agent acknowledges and agrees that:

• Such revocation may be necessitated due to discrepancies in booking details, documentation issues, payment irregularities, supplier disputes, operational errors, or compliance requirements.

• The Company may, at its sole discretion, withhold, suspend, or modify services until such matter is reviewed and resolved to its satisfaction or as per supplier/authority directives.

In such cases:

• The Company shall have the right to temporarily discontinue or alter services, including accommodation, transfers, activities, or access to certain facilities, in whole or in part.

• Continuation, reinstatement, or replacement of services shall be subject to resolution outcome, availability, and applicable supplier terms.

It is expressly clarified that:

• The Company shall not be liable for any delay, disruption, inconvenience, or loss arising out of such suspension or revocation of services.

• Any additional costs, penalties, or charges arising during the resolution process (including alternative arrangements, supplier penalties, or administrative costs) shall be borne by the Traveller/Agent, where applicable.

Further:

• In the event the issue is not resolved, or where resolution results in cancellation or modification of services, the same shall be governed by applicable cancellation, amendment, or supplier policies, including cases of partial or zero refund.

• The Company reserves the right to terminate the booking entirely if the issue involves breach of terms, non-compliance, or inability to regularize the booking.

The Company acts solely as an intermediary/facilitator, and shall not be liable for any actions, delays, or decisions taken by third-party suppliers, partners, or authorities in the course of such resolution.

The Traveller/Agent hereby agrees to cooperate fully, provide required documentation or clarification, and waive any claims, disputes, or demands arising out of temporary revocation, suspension, or modification of services for resolution purposes.

11. Financial Settlement & Refund Handling

This clause outlines the framework governing the processing, reconciliation, and final settlement of all financial transactions arising out of bookings, services, cancellations, modifications, or any other commercial dealings between the Company and the customer/agent. It establishes the principles, timelines, and conditions under which payments are accounted for and refunds, if applicable, are assessed and disbursed.

All financial settlements shall be subject to verification of eligibility, applicable cancellation/modification policies, supplier terms, statutory deductions, and any non-recoverable costs incurred by the Company. Refunds, where permitted, will be processed only after complete reconciliation of outstanding dues, charges, and liabilities, ensuring that the Company’s financial interests are fully safeguarded.

This clause further ensures transparency in financial dealings while maintaining strict control over refund authorization, preventing misuse, and defining clear obligations for both parties in all settlement scenarios.

All eligible refunds shall be processed strictly in accordance with the applicable cancellation, modification, and supplier-specific terms and conditions. Refunds, if any, shall be initiated only after complete verification and reconciliation of the transaction, including but not limited to confirmation of payment receipt, deduction of applicable charges, non-refundable components, administrative fees, service charges, banking/transaction costs, and any liabilities incurred by the Company on behalf of the customer/agent.

The Company reserves the sole and absolute discretion to determine the eligibility, quantum, and mode of refund, based on actual recoveries received from service providers and applicable operational deductions. Any amounts pending recovery from third-party suppliers shall not constitute an obligation on the Company until such amounts are actually received.

Refunds, where approved, shall be processed within a reasonable timeline subject to banking cycles and external processing dependencies. The Company shall not be liable for delays arising due to intermediary banks, payment gateways, or supplier processing timelines.

In cases where adjustments are applicable, the Company reserves the right to set off any refundable amount against outstanding dues, future bookings, penalties, or any other payable amounts owed by the customer/agent to the Company. All adjustments shall be binding and final.

Partial refunds, pro-rata calculations, or non-monetary adjustments such as credit notes may be issued at the sole discretion of the Company, depending on the nature of the booking and recoverability from suppliers.

Refunds (if applicable) shall be processed after:

• Deduction of cancellation charges

• Supplier deductions

• Transaction and remittance charges

• Currency exchange (ROE) differences

Refund amounts may be lower than the original payment, with no liability.

The User/Customer/Partner expressly agrees that:

• All cancellation terms are fair, binding, and enforceable

• They waive all rights to dispute charges

• The Company shall not be liable for any direct, indirect, incidental, or consequential losses, including travel disruption or loss of opportunity

12. Protection, Risk & Liability Clauses

Protection, Risk & Liability Clauses – Introduction

This section defines the allocation of risk, responsibility, and liability between the Company and the customer/agent in relation to all services, bookings, and related transactions. It establishes the legal framework governing limitation of liability, indemnity obligations, force majeure events, and risk mitigation measures applicable throughout the lifecycle of the service.

The purpose of these clauses is to clearly delineate the extent to which the Company is responsible for service delivery, third-party performance, unforeseen disruptions, and external factors beyond its control. It further ensures that all parties acknowledge and accept inherent risks associated with travel, logistics, and supplier-dependent services.

These provisions are intended to safeguard the Company from undue claims, losses, or legal exposure arising from circumstances not directly attributable to its negligence, while ensuring fair allocation of responsibility in line with applicable laws and industry practices.

12.1 Insurance 

This Policy shall apply irrespective of any insurance coverage.

All insurance claims shall be handled directly between the User and insurer, and the Company shall bear no liability.

The Company strongly recommends that all customers/agents obtain comprehensive travel, health, accident, and ancillary insurance coverage prior to the commencement of any tour, booking, or service. Such insurance shall be the sole responsibility of the customer/agent and must adequately cover all potential risks including, but not limited to, medical emergencies, trip cancellations, delays, loss of baggage, personal injury, evacuation, repatriation, and any unforeseen contingencies that may arise during the course of travel or service execution.

All bookings are treated as partially refundable at the end of Bali operations, subject to actual recoveries from on-ground DMCs, vendors, tour operators, cab partners, airlines, and resorts. In the event of cancellation, the Company shall initiate refund recovery proceedings with the respective service providers. Any amounts successfully recovered, after applicable deductions, cancellation penalties, non-refundable components, and operational charges, shall be consolidated and presented to the customer/agent as the final refund entitlement, if any.

In cases where insurance coverage has been opted for by the customer/agent to protect against unforeseen expenses arising from cancellation of bookings due to regular cancellation, medical reasons, non-payment, or delayed payment, the Company shall not bear any financial liability for such losses. Under such circumstances, the responsibility for reimbursement shall rest solely with the respective insurance provider, and the insurance company shall be the final authority liable to assess and settle any eligible claims directly with the traveller.

The Company, including its affiliates such as B2B Bali DMC™, shall not be liable to make any direct payment to the customer/agent under insured scenarios and shall only act, if required, as a facilitator in providing supporting documentation for claim processing. All disputes, approvals, or rejections of insurance claims shall be governed exclusively by the terms and conditions of the insurance policy issued by the insurer.

By proceeding with the booking, the customer/agent acknowledges and agrees that financial protection through insurance is independent of the Company’s refund and settlement obligations, and that the Company’s liability is strictly limited to recoveries received from third-party suppliers as per applicable operational settlement terms.

12.2 No Liability & Waiver

The Customer/Agent expressly acknowledges and agrees that the Company acts solely as an intermediary facilitating bookings and arrangements with third-party service providers including, but not limited to, airlines, hotels, resorts, transport operators, activity providers, and destination management companies. The Company shall not be liable for any act, omission, delay, deficiency, failure, negligence, insolvency, or breach of contract on the part of any such third-party service provider.

To the maximum extent permitted under applicable law, the Company disclaims all liability for any direct, indirect, incidental, consequential, punitive, or special damages, including loss of profit, loss of opportunity, loss of enjoyment, or additional expenses arising out of or in connection with the use, non-use, delay, cancellation, modification, or disruption of any service.

The Customer/Agent hereby irrevocably waives any and all claims, demands, actions, or proceedings against the Company arising from circumstances beyond the Company’s direct and proven control, including but not limited to force majeure events, governmental actions, travel restrictions, supplier failures, operational disruptions, or third-party defaults.

It is further agreed that any risks associated with travel, accommodation, transportation, and related services are voluntarily assumed by the Customer/Agent. The Company shall not be held responsible for personal injury, illness, loss, theft, damage to property, or any unforeseen incident occurring during the course of travel or service execution.

By proceeding with the booking, the Customer/Agent acknowledges that this waiver constitutes a complete and binding release of liability in favor of the Company, and that all services are undertaken at their own risk subject to the terms and conditions agreed herein.

12.3 Customer Assurance & Flexible Services Clause

The Company endeavors to provide a secure booking environment and efficient refund handling processes, supported by structured coordination with its network of suppliers, including resorts, airlines, transport operators, and destination management partners. Certain services offered under B2B Bali DMC™ may be supported through in-house operations, managed inventory, or strategic partnerships, which may enable limited and conditional flexibility in cancellation, modification, or refund terms for select bookings.

Where applicable and strictly subject to supplier confirmation, B2B Bali DMC™ may facilitate 100% refundable cancellations up to 48 hours prior to resort check-in for eligible partnered properties. However, such refund eligibility is not automatic and remains fully subject to the policies, operational approval, and final confirmation of the respective resort or service provider. The Company does not guarantee refund approval in any case where supplier consent is not received.

Similarly, any unused on-ground services, excursions, tours, transfers, or land-based package components may be eligible for refund only if cancellation is formally requested at least 48 hours prior to the scheduled commencement of the respective service. Any such refund shall be strictly conditional upon supplier acceptance, operational feasibility, and actual recoverability from the concerned third-party provider.

Requests for modifications, itinerary changes, rescheduling, or cancellation of tours and experiences are generally considered up to T-2 days from the Date of Travel (DOT), subject to service provider approval and availability. These timelines are indicative and not binding in all cases, as final applicability shall always remain governed by the policies of the respective resort, airline, or supplier involved.

The Company acts solely as an intermediary facilitating communication and request forwarding between the customer/agent and the relevant service providers. It does not assume responsibility or guarantee acceptance of any modification, cancellation, or refund request. All approvals, rejections, or partial settlements shall be at the sole discretion of the concerned third-party supplier.

1. The Company endeavors to provide a secure booking environment and efficient refund handling processes. Certain services offered under B2B Bali DMC™ may be supported through in-house operations, managed inventory, or strategic partnerships, enabling comparatively flexible cancellation options on select products.

2. For specific tours, experiences, transfers, or villas (as explicitly identified at the time of booking), cancellation may be permitted up to 48 hours prior to the scheduled service with eligibility for up to 100% refund, subject to:

   • Service-specific terms communicated at the time of booking

   • Operational feasibility and internal approval

   • Deduction of applicable transaction, remittance, or statutory charges

3. The above flexibility shall:

   • Apply only to eligible products clearly marked as such

   • Not override standard cancellation terms unless explicitly confirmed in writing

   • Remain subject to availability, operational constraints, and force majeure conditions

4. While the Company may operate certain services directly or through controlled partnerships, the User acknowledges that:

   • Not all services are under direct control

   • The Company shall not be deemed liable for third-party dependencies where applicable

5. The term “easy refund” or similar expressions shall be construed as a service facilitation commitment and shall not constitute a legal guarantee of refund, except where expressly confirmed.

13. Consolidated Policy Summaries (For Legal Clarity)

Pointwise Brief on Cancellation Policy as per case -

CANCELLATION POLICY 

(IN CASE OF REGULAR CANCELLATION)

• The Company endeavors to provide a secure booking environment and efficient refund handling processes. Certain services offered under B2B Bali DMC™ may be supported through in-house operations, managed inventory, or strategic partnerships, enabling comparatively flexible cancellation options on resort bookings. 

• B2B Bali DMC™ offers 100% refundable cancellations up to 48 hours prior to resort check-in at partnered resorts. 

• The on-ground unused services or the land part booked in your package are 100% refundable in case of on-tour cancellation 48 hours prior to commencement of service/experience/tour.

• Any change in itinerary/modifications or cancellation of tours & experiences are accepted till T-2 days from date of travel (DOT).

• Cancellation charges from date of booking (DOB), 90-60 days to DOT – (B.AMT++ + TAC++ + TSC++ + TCS (if charged & mentioned) + Remittance Fee + Transaction Charges + 0% of Total Package Cost).

• Cancellation Charges Between 60-30 days to DOT - (B.AMT++ +  TAC++  TSC++ + TCS (if charged & mentioned) + Remittance Fee + Transaction Charges + 30% of Total Package Cost).

• Cancellation Charges Between 30-10 days to DOT - (B.AMT++ +  TAC++  TSC++ + TCS (if charged & mentioned) +  Remittance Fee + Transaction Charges + 60% of Total Package Cost).

• Cancellation Charges Between 10 to 0 day from the date of check in/ DOT or No show- 100% (No refund).

• Any amendment or Rescheduling, Re-Issuing of travel date is subject to hotel room, flight seats or experience availability and at the discretion of the resort partner & flight partner’s Rescheduling, Re-Issuing policy. 

• DMC (B2B Bali) amendment or Rescheduling, Re-Issuing charges will be calculated as (Service Charge) INR 5000/-++ + Convenience Fee++ + Fare Difference + Rescheduling, Re-Issuing Charges (Fare of the product, activity, stay, dining, experience being booked as per actual ticket value only) /person/change/night.

• For vouchers stating Non-Refundable booking or booking made under cancellation, 100% of the ticket voucher value will be deducted.

• The cancellation policy is applicable In case of cancellation of booking covered under insurance package. 

• Complete installment of booking amount, advance amount & final payment must be made before the due date/cut off date of each installment to avoid cancellation due to non-payment or delayed payment.

CANCELLATION POLICY 

(IN REFERENCE TO MEDICAL ISSUE)

• 100% refund is applicable after the deduction of remittance charges, in case of covid cancellation.

• Covid positive report (Verified by Govt. of India Lab) is required prior to cancellation.

CANCELLATION POLICY 

(IN REFERENCE TO NON-PAYMENT)

• Your booking will be released automatically post non-payment /delayed payment on the due date. Cancellation due to non-payment /delayed payment will lead to termination of all reservations services with the respected booking ID.

• Reach out to our reservations to re-confirm the booking. Mail us at reservations@b2bbalidmc.com

• Changes in fare for the services booked will be borne by the traveller. The airfare/ferry/hotel fare charge if increased from the value fare will be borne by the traveller along with fare difference & service fee.

14. Important Legal Framework 

14.1 Important Legal Position

This section is promotional in nature but contractually limited, and shall always be read in conjunction with the standard Cancellation, Pricing, and Refund Policies, which shall prevail in case of any conflict.

Reference Policies are : 

Terms & Conditions

Reservations & Booking Policy

Pricing & Payment Policy

Refund & Return Policy

14.2 Legal Enforceability 

This Policy shall be governed in accordance with applicable Indian laws, including principles under Bharatiya Nyaya Sanhita and contract law.

15. Communication & Support

Should you have any inquiries or doubts regarding our Cancellation & Modification Policy or applied procedures feel free to contact us via the following e-mail: reservations@b2bbalidmc.com .